Sales and Service Coordinator
Acosta
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$47,000 - CA$55,000 per year
Job Level
About the role
- Be the Expert: Provide top-tier product and service support to consumers, retail partners, and technicians.
- Drive Growth: Act as a trusted consultant, guiding customers through product features to help them select the perfect appliance for their home. You will leverage your expertise to educate consumers on warranties and extended service plans, transforming routine inquiries into high-value sales opportunities.
- Solve Problems: Manage parts orders, field stock maintenance, and technical inquiries with speed and precision.
- Innovate: Help us get better by enhancing Standard Operating Procedures (SOPs) and supporting fresh projects.
- Build Relationships: Manage consumer profiles and product registrations to ensure every Whirlpool owner feels like a VIP.
Requirements
- Customer-First Mindset: You have 1–2 years of experience in customer service and a knack for making people feel heard.
- Tech Savvy: You’re a pro with Google Suite or Microsoft Office and can navigate multiple platforms simultaneously.
- Flexibility: You’re ready to support our partners during day, evening, and occasional weekend shifts.
- Bonus Points: If you have experience in the appliances or consumer electronics industry, you’ll hit the ground running!
Benefits
- Remote First: Enjoy the comfort of working from home (with occasional travel to the Whirlpool Head Office).
- Invested in You: Comprehensive paid training and a culture of coaching and mentorship.
- Total Rewards: Competitive health and dental benefits plus a company-matched retirement savings plan.
- The "Extras": Surprise perks you’ll actually enjoy!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingconsultative sellingrelationship managementflexibility