Acosta

Sales Support Representative

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Issaquah • Washington • United States

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About the role

  • Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
  • Audit all forms and orders to confirm terms, conditions, allowances, and costs.
  • Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
  • Develop relationship with Costco ICS’s and AB’s.
  • Create and submit invoices to Costco accounting portal.
  • Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
  • Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
  • Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.
  • Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
  • Complete annual certificate renewals.
  • Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
  • Update internal associates and clients on Costco’s currency exchange rate changes.
  • Ensuring vendor’s Demos have been scheduled and performed.
  • Tracking, ensuring all materials for each scheduled Demo is available and on site.
  • Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
  • Track and deal with member complaints and queries.
  • Sending replacement parts out to member when needed.
  • Possess a comprehensive knowledge of the Customer’s operation and key competitors.
  • Maintaining vendor specific reports outside of the internal system.
  • Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
  • Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
  • Maintain complete AII and SLH files by vendor.
  • Meet with Business Managers weekly to review vendors and support tasks.
  • Assist backup coverage of BM desk when they are out of the office.
  • Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
  • Create buydocs/item agreements.
  • Create and submit new item setups for internal system.
  • Maintain promotion calendar on the regionally shared calendar.
  • Purchase samples from Costco and other retailers.
  • Deliver samples to buying office.
  • Assist with monthly comp shopping.
  • Maintain Costco org chart.

Requirements

  • High School Diploma/GED
  • Three (3) year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
  • Proven food broker experience preferred.
  • Experience may be substituted for some of the above education.
  • Strong interpersonal, organizational and administrative skills.
  • Strong ability to effectively communicate effectively with vendor, customers and team-members.
  • Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
  • Ability to multi-task, attention to detail, strong problem solving with attention to detail.
  • Ability to protects and secures all confidential and proprietary information.
  • Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.
  • Ability to type minimum of 60 wpm.
Benefits
  • Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business process solutionscustomer serviceoffice administrationfood broker experienceadvanced math calculationsmulti-taskingproblem solvingdata entryinvoice creationcustoms paperwork
Soft skills
interpersonal skillsorganizational skillsadministrative skillseffective communicationattention to detailconfidentialityrelationship buildingteam collaborationcustomer complaint resolutionnote taking
Certifications
High School DiplomaGED