Infrastructure Strategy: Collaborate with Trading Operations, Risk, and Data Science to define and execute the trade, risk, and operations roadmap, ensuring Acorns’ day to day trading is able to scale and Acorns’ risk platform is dynamic to enable net new product opportunities.
Customer Experience Optimization: Improve on the day to day trading experience and lead improvements for the product experience directly related to risk and trading in order to deliver a high quality customer experience while inserting “Smart Friction” to keep Acorns’ customers safe.
Risk Workflow Orchestration: Build and manage tools that empower Risk Operations teams to update rules and manage queues independently, reducing the need for constant engineering support.
Vendor Management: Lead the evaluation and implementation of third-party trading, risk and operations tools improve operational efficiency and unlock new capabilities for the company and product.
Operational Efficiency: Treat "Operations as a Customer" by driving AI workflow strategies and tools that help scale the existing team's value and efficiency.

Requirements

Experience: 4+ years of Program Management experience, specifically within Fintech, Risk, Financial Operations, or Payments.
Technical Savvy: A deep understanding of APIs, SQL, and the mechanics of Machine Learning decisioning engines. You understand how risk and operations systems interact at a technical level.
Customer Obsession: A mindset that prioritizes both the Acorns customer and our internal operations team, with the ability to build a risk platform that reflects our brand.
Agile Mastery: The ability to articulate complex trade-offs to stakeholders, and you have a “builder” mindset capable of leading agile teams.
Scientific Approach: Expertise in data analysis and the ability to articulate using data the tradeoff between enhancing risk postures against adding friction to the customer experience.
Hunger to deliver game-changing products.
Exceptional drive and precision in delivery.
A belief that your work is tied to your life's mission.
Optimistic about the potential of societal change.

Benefits

Competitive salary and stock options
A comprehensive benefits package for you and your family
Flexible work location, hours, and paid time off
401(k) matching
Monthly Acorns account contribution & GoHenry account for your family
Mindfulness and Financial Wellness resources, Headspace and Addition Wealth
Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform)
Roots Leadership Program for Emerging Leaders
Community week onsite gatherings and various virtual events
Talented and motivated team members who care deeply about one another, our mission, and our customers.
The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsSQLMachine Learningdata analysisprogram managementrisk managementtrading operationsfinancial operationsoperational efficiencyAI workflow strategies

Soft Skills

customer obsessionagile masterybuilder mindsetexceptional driveprecision in deliveryscientific approachcollaborationleadershipcommunicationoptimism