ACOM Sistemas

Analyst

• Create, maintain and tune databases in SQL Server;
• Analyze and optimize queries, stored procedures, functions and views;
• Monitor performance, identify bottlenecks and propose improvements;
• Work on resolving database-related incidents;
• Create and maintain maintenance plan routines;
• Support the development team in data modeling and the correct use of data;
• Ensure the integrity, security and consistency of information;
• Document structures, processes and database best practices.

Database Analyst

Account Executive

• Develop and maintain strong relationships with a portfolio of B2B and B2C clients, acting as a strategic point of contact;
• Proactively identify opportunities to offer upgraded versions of products or services (upsell) or complementary solutions (cross-sell);
• Explain to clients the benefits and added value of new features or plans, ensuring they understand how the new solutions can be effective;
• Conduct the sales process in a consultative manner;
• Perform continuous follow-up to ensure client satisfaction and success with acquired solutions, reducing churn and strengthening loyalty;
• Keep the CRM up to date with all interactions and opportunities, and prepare progress reports and sales forecasts for management;
• Work closely with Customer Success (CS) and Marketing teams to ensure a cohesive customer experience and identify the best moments for expansion approaches.

Salesperson, Account Executive

Sales Development Rep

• Perform outbound and inbound lead prospecting for the ERP using databases;
• Enrich leads using available platforms (CRM, search tools, professional networks, WhatsApp, etc.);
• Make initial contact with leads via phone, WhatsApp, email, and other digital channels;
• Identify and understand lead pain points, assessing fit with the ERP (foodservice segment, company size, business stage);
• Qualify leads based on defined criteria (profile, needs, interest, and potential);
• Schedule qualified meetings for the sales/closer team;
• Log all interactions, statuses, and information in the CRM, keeping data organized and up to date;
• Support the sales team with relevant information gathered during qualification;
• Maintain initial relationships with leads until handoff to the sales team.

SDR Analyst

QA Engineer

• Responsável por garantir a qualidade dos produtos conforme especificações e padrões estabelecidos
• Documentar e avaliar o ciclo de desenvolvimento
• Preparo do ambiente, cenários e execução de testes manuais e automatizados de todas as funcionalidades de nossos aplicativos
• Realização de testes de baixa e alta complexidade
• Avaliação de riscos e impactos para garantir que o desenvolvimento seja realizado conforme a especificação e requisitos

Database Analyst

Salesperson, Account Executive

SDR Analyst

Analista de Testes, QA