ACOM Sistemas

Support Engineer

• Provide outstanding level-1 support for the company's administrative and operational system modules to external clients via chat, email and phone using the Movidesk platform;
• Analyze, reproduce and resolve issues reported by clients, with a focus on identifying root causes;
• Identify and implement temporary workarounds for financial and system operational incidents to mitigate client impact;
• Enter clear and concise information into the system to ensure proper documentation and understanding of the support interaction;
• Monitor SLAs and manage follow-ups with clients, partners and internal teams;
• Analyze client request data to assess urgency and prioritize resolution;
• Build and maintain strong relationships with internal and external stakeholders;
• Proactively monitor for potential issues and propose solutions to the team to reduce bug incidence and support tickets.

Support Analyst – System Support, Administrative and Operational Modules

• Provide excellent first-level support for the company's administrative and operational system modules to external customers via chat, email and phone using the Movidesk platform.
• Analyze, reproduce/simulate and resolve issues reported by customers, with emphasis on identifying root causes.
• Implement workarounds for incidents whenever possible to mitigate the impact on customers.
• Enter clear and concise information in the system to document the support interaction.
• Monitor SLAs and manage follow-ups with customers, partners and internal teams.
• Analyze customer request data to assess urgency and prioritize resolution.
• Build and maintain strong relationships with internal and external customers.
• Proactively monitor for potential issues and propose solutions to the team to reduce bugs and support ticket volume.

Support Analyst

Content Marketing Manager

• Participar do planejamento da produção, revisão, validação e ajustes de conteúdos,
• Planejar e desenvolver conteúdos alinhados às metodologias educacionais e às diretrizes da Empresa;
• Realizar curadoria de conteúdos complementares, selecionando materiais relevantes, inovadores;
• Contribuir com a criação e a melhoria contínua das trilhas de aprendizagem em Ambientes Virtuais de Aprendizagem (AVA) e T&D;
• Contribuir com inovação e criatividade na construção de experiências de aprendizagem significativas nas formações oferecidas pela Empresa;
• Participar da criação e fazer a implementação das trilhas de aprendizagem dos diferentes cursos ofertados pelo IÂ em Ambientes Virtuais de Aprendizagem (AVA);
• Participar de reuniões de alinhamento, validação e aprimoramento contínuo dos conteúdos.

Analista de Conteúdo Educacional

Financial Planning and Analysis

• Control and process payroll, vacations, benefits, leaves of absence, and all other personnel (HR) activities; create system entries and process payments
• Manage CLT employment contracts and service provider agreements
• Manage health plans, dental plans, insurance, occupational safety, and other benefits. Monitor and verify inconsistencies in electronic time records, medical certificates, overtime, and absences
• Negotiate and procure benefits such as meal vouchers, food allowances, and transportation vouchers
• Prepare and oversee documentation for hires and terminations
• Keep all documentation and employee records up to date
• Perform administrative routines and basic financial tasks: accounts payable, accounts receivable, billing, and bank reconciliations

Support Analyst – System Support, Administrative and Operational Modules

Support Analyst

Analista de Conteúdo Educacional

Administrative Analyst – Payroll & Finance