ACLED

Platform Operations Officer

ACLED

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Oversee the accurate setup, upkeep, and administration of user accounts and licensing information across platforms such as Salesforce, Asana, and other applicable systems.
  • Monitor and triage messages received in the Access inbox, ensuring requests are properly logged and routed to the appropriate teams.
  • Respond to and resolve access-related or technical support inquiries submitted through the inbox.
  • Act as a liaison for current users by addressing questions related to contracts, system access, organizational methodology, terms of use, coverage details, and related matters.
  • Support the Head of Executive Office with Access Team reporting
  • Perform additional duties as assigned by the Head of Executive Office
  • Support the Revenue Team with onboarding licensing forms and surveys
  • Support the Revenue Team with tailored messaging for different lead types
  • Provide the necessary information to NGOs and individual clients, managing their requests via emails and calls
  • Support the Revenue Team with lead filtering and communication
  • Handle documentation related to travel, such as reports, receipts, and reimbursement requests
  • Support the Head of Executive Office in planning and organizing events, including conferences, workshops, and meetings.
  • Assist the Head of Executive Office with Board and Advisory Board management

Requirements

  • At least 2 years of related experience (required)
  • Excellent interpersonal and communication skills, both verbal and written
  • Ability to work remotely with limited supervision
  • Excellent organization and time management skills
  • Good judgment and high attention to detail
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Knowledge of office administration, clerical procedures, and recordkeeping systems
  • Extremely proficient with Google Workspace, Microsoft Office Suite, or similar software with the ability to learn new or updated software
  • Proficient with SalesForce and Asana, or similar software with the ability to learn new or updated software
  • Fluency in English (essential)
  • Ability to travel as necessary (up to 10%)
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
office administrationrecordkeeping systemsdocumentation managementlead filteringtechnical supportonboarding licensing formsevent planningreporting
Soft Skills
interpersonal skillscommunication skillsorganization skillstime managementattention to detailjudgmenttask prioritization