Achieve Test Prep

Customer Retention Specialist

Achieve Test Prep

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $7 per hour

Job Level

Mid-LevelSenior

Tech Stack

Node.js

About the role

  • Full-time Customer Retention Specialist (remote) focused on retaining students and collecting payments
  • Initiate outbound calls to retain customers and collect payments over the phone
  • Provide resolution to customer issues or concerns by asking probing questions
  • Identify the root cause of why a customer is choosing to leave the program
  • Attempt to overcome objections and retain customers with approved responses and solutions
  • Use negotiation skills to meet productivity objectives
  • Research and sell company products and offers most likely to help customers
  • Maintain and strengthen customer loyalty through professional communication
  • Maintain acceptable retention save level and follow department policies and schedule adherence
  • Assist in maintaining and monitoring electronic data for established customers
  • Assist with administrative duties and projects as assigned within the Department

Requirements

  • Proven critical thinking and problem-solving abilities
  • Hands-on experience in call center, retention, collections, or similar roles
  • Professional sales or retention experience
  • Must be highly motivated and eager to earn hourly rate plus commission
  • Must be able to write and speak fluently in English & have superior phone etiquette skills
  • Strong interpersonal skills, maturity, and good judgment
  • Experience handling difficult and irate customers
  • Comfortable working with Google Suite products
  • Data entry accuracy
  • Proficient in basic math skills
  • Ability to negotiate and overcome objections
  • Ability to maintain schedule adherence (shifts, breaks and lunches)