Retention Specialist
ExactCare
Customer Retention Specialist
Achieve Test Prep
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $7 per hour
Job Level
Mid-LevelSenior
Tech Stack
Node.js
About the role
- Full-time Customer Retention Specialist (remote) focused on retaining students and collecting payments
- Initiate outbound calls to retain customers and collect payments over the phone
- Provide resolution to customer issues or concerns by asking probing questions
- Identify the root cause of why a customer is choosing to leave the program
- Attempt to overcome objections and retain customers with approved responses and solutions
- Use negotiation skills to meet productivity objectives
- Research and sell company products and offers most likely to help customers
- Maintain and strengthen customer loyalty through professional communication
- Maintain acceptable retention save level and follow department policies and schedule adherence
- Assist in maintaining and monitoring electronic data for established customers
- Assist with administrative duties and projects as assigned within the Department
Requirements
- Proven critical thinking and problem-solving abilities
- Hands-on experience in call center, retention, collections, or similar roles
- Professional sales or retention experience
- Must be highly motivated and eager to earn hourly rate plus commission
- Must be able to write and speak fluently in English & have superior phone etiquette skills
- Strong interpersonal skills, maturity, and good judgment
- Experience handling difficult and irate customers
- Comfortable working with Google Suite products
- Data entry accuracy
- Proficient in basic math skills
- Ability to negotiate and overcome objections
- Ability to maintain schedule adherence (shifts, breaks and lunches)
