Achieve Test Prep

Customer Retention Specialist

• Full-time Customer Retention Specialist (remote) focused on retaining students and collecting payments
• Initiate outbound calls to retain customers and collect payments over the phone
• Provide resolution to customer issues or concerns by asking probing questions
• Identify the root cause of why a customer is choosing to leave the program
• Attempt to overcome objections and retain customers with approved responses and solutions
• Use negotiation skills to meet productivity objectives
• Research and sell company products and offers most likely to help customers
• Maintain and strengthen customer loyalty through professional communication
• Maintain acceptable retention save level and follow department policies and schedule adherence
• Assist in maintaining and monitoring electronic data for established customers
• Assist with administrative duties and projects as assigned within the Department