Support Specialist
ACES Quality Management
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $65,000 per year
About the role
- Provide timely, professional support to clients via email and virtual meetings
- Troubleshoot and resolve standard support issues, escalating more complex or advanced cases when needed
- Assist with the setup and basic troubleshooting of system features under guidance
- Provide web-based training to clients on core product functionality
- Accurately document support tickets, including issue details, steps taken, and resolution outcomes
Requirements
- Bachelor’s degree from an accredited university or college in a related field preferred, or equivalent work experience
- 1–3 years of experience in the financial industry, preferably in residential mortgage
- 1–3 years in a technical support, customer support, or application support role
- Strong analytical skills with attention to detail and sound judgment
- Proficiency with Microsoft Office or similar productivity tools
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer supportapplication supporttroubleshootingissue resolutionweb-based trainingdocumentation
Soft Skills
analytical skillsattention to detailsound judgmentprofessional communication
Certifications
Bachelor’s degree