ACES Quality Management

System Administrator

• Execute projects to streamline IT operations, including automation of repetitive tasks, implementation of new back-office systems, and enhancements for existing support frameworks
• Configure, maintain, monitor, and support employee endpoints, internal systems, and SaaS applications
• Operate and maintain IT security controls (patch management, endpoint security/EDR posture, MFA enforcement, periodic access reviews) in support of SOC 2 and other compliance obligations
• Triage, troubleshoot, and resolve employee technical issues
• Execute employee onboarding/offboarding and the hardware lifecycle for remote employees, including procurement, imaging, shipping, and returns
• Maintain runbooks, SOPs, and asset inventory
• Adhere to change management policies and procedures

Systems Administrator, Internal IT