Acendas Travel - A BCD Company

Director of Program Management

Acendas Travel - A BCD Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Lead

About the role

  • Provide strategic direction and leadership for the Program Management team, ensuring consistent standards, processes, and performance across all programs
  • Oversee the full implementation lifecycle for new clients, including program scoping, onboarding, and operational readiness
  • Ensure seamless transitions from implementation to ongoing program execution, establishing a strong foundation for long-term partnership
  • Champion customer satisfaction by proactively identifying opportunities, optimizing performance, and driving service excellence across existing accounts
  • Maintain executive-level relationships with key clients, serving as a trusted advisor and escalation point
  • Collaborate with cross-functional leaders to support business development initiatives and foster new strategic partnerships
  • Drive client retention and loyalty through disciplined execution, continuous improvement, and a client-centric approach.

Requirements

  • Demonstrated experience leading Program or Project Management teams in a client-focused corporate travel management environment
  • Proven success managing complex implementations and long-term client relationships
  • Strong executive presence with exceptional communication and relationship-building skills
  • Strategic thinker with the ability to translate vision into operational results
  • Proactive, solutions-oriented leader who anticipates challenges and drives continuous improvement
  • Experience supporting growth initiatives and cross-functional collaboration.
Benefits
  • Competitive base salary plus performance-based bonus opportunity, aligned with individual and company success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Program ManagementProject ManagementImplementation LifecycleOperational ReadinessClient OnboardingPerformance OptimizationService ExcellenceClient RetentionContinuous ImprovementBusiness Development
Soft Skills
LeadershipCommunicationRelationship BuildingStrategic ThinkingProactive Problem SolvingClient-Centric ApproachCollaborationExecutive PresenceAnticipation of ChallengesSolutions Orientation