Acendas Travel - A BCD Company

Program Manager

• Provide strategic direction and leadership for the Program Management team, ensuring consistent standards, processes, and performance across all programs
• Oversee the full implementation lifecycle for new clients, including program scoping, onboarding, and operational readiness
• Ensure seamless transitions from implementation to ongoing program execution, establishing a strong foundation for long-term partnership
• Champion customer satisfaction by proactively identifying opportunities, optimizing performance, and driving service excellence across existing accounts
• Maintain executive-level relationships with key clients, serving as a trusted advisor and escalation point
• Collaborate with cross-functional leaders to support business development initiatives and foster new strategic partnerships
• Drive client retention and loyalty through disciplined execution, continuous improvement, and a client-centric approach.

Director of Program Management