Acendas Travel - A BCD Company

Consultant

• The Dedicated Support Travel Consultant delivers exceptional service to a designated corporate client while providing assistance with travel reservations.
• Supports the travel agent team with complex transactions, maintaining data integrity across systems, and ensuring compliance with travel policies.
• Respond to client travel requests via phone, email, SMS, Salesforce, and online booking tools.
• Coordinate domestic and international travel, including air, hotel, car, rail, and ground transportation.
• Provide cost-effective travel solutions aligned with corporate travel policies.
• Create clear, accurate, and detailed itineraries.
• Communicate travel documentation requirements (passports, visas, etc.).
• Maintain and update traveler profiles.
• Provide back-end support to front-line agents, including exchange assistance and GDS troubleshooting.
• Assist with vendor management, mid-office systems, and reporting tools.