ACE.SG (Action Community for Entrepreneurship)

Payments Operations Officer

ACE.SG (Action Community for Entrepreneurship)

full-time

Posted on:

Location Type: Remote

Location: Pakistan

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About the role

  • Develop and maintain strong product knowledge to effectively support Operations and Customer Support teams.
  • Coordinate with internal departments to ensure smooth operational workflows and timely issue resolution.
  • Liaise with the Fraud Department to report and follow up on potentially fraudulent activities.
  • Keep the supervisor informed of operational issues, risks, and improvement opportunities.
  • Support interdepartmental coordination to resolve customer complaints efficiently.
  • Respond to customer and internal complaint-related emails in a timely and professional manner.
  • Provide operational backup support to team members when required.
  • Assist in conducting quality assurance surveys and updating reports accordingly.
  • Coordinate with Operations Team Leads to help identify and resolve operational gaps and improve efficiencies.
  • Escalate operational and customer-related issues appropriately and ensure proper follow-up for resolution.

Requirements

  • Education: Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience: Fresh graduates are encouraged to apply. Up to 1 year of relevant experience will be considered an advantage.
  • Core Competencies Good verbal and written communication skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Basic understanding of Fintech / Banking terminology (preferred).
  • Strong adaptability in a dynamic work environment.
  • Problem-solving mindset with attention to detail.
  • Basic analytical and reporting skills.
Benefits
  • Five (5) days working - Saturday & Sunday OFF (All ACE Money Transfer offices accross the globe)
  • Free Food Facility (Liaison Office - Kharian, Pakistan only)
  • Free official transport (Liaison Office - Kharian, Pakistan only)
  • Free Hostel/Executive Accommodation (Liaison Office - Kharian, Pakistan only)
  • Provident Fund (ACE all Pakistan Offices only)
  • Festival Bonus (ACE all Pakistan Offices only)
  • Yearly Umrah Lucky Draws (ACE all Pakistan Offices only)
  • Interest-Free Loans (ACE all Pakistan Offices only)
  • Advance salary facilitation (ACE all Pakistan Offices only)
  • Overtime (All ACE Offices across the Globe, as per policy)
  • Medical and Life Coverage (ACE all Pakistan Offices only)
  • Health Insurance (Overseas Offices)
  • Pension contributions (UK, Ireland, and Australia)
  • EOBI & PESSI (ACE all Pakistan Offices)
  • Night Shift Allowance (ACE all Pakistan Offices)
  • Annual Leaves (All ACE Offices across the Globe, as per policy)
  • Sick and Casual Leaves (ACE all Pakistan Offices)
  • Wedding Leaves (ACE all Pakistan Offices)
  • Umrah and Hajj Leaves (ACE all Pakistan Offices)
  • Bereavement Leaves (All ACE Offices across the Globe, as per policy)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsreporting skillsquality assurance
Soft Skills
communication skillsadaptabilityproblem-solvingattention to detail