Accurate Network Services Inc.

Support Engineer

• Own and execute recurring client licensing audits including monthly billable user reviews, M365 tenant audits, and invoice validation to ensure billing accuracy
• Identify discrepancies before invoicing and communicate findings clearly to clients and internal stakeholders
• Manage Accurate’s CSP portfolio including Azure, Microsoft 365, and legacy subscriptions; process orders, track usage, and reconcile records month over month
• Process all licensing add, remove, and change requests including user onboarding and offboarding, license reallocation, and shared mailbox conversions accurately and within agreed timelines
• Manage the full renewal lifecycle for software and hardware licenses including Adobe, Foxit, Bluebeam, Fortinet, and Meraki
• Actively identify opportunities for licensing upgrades, rightsizing, and cost optimization across client environments
• Maintain deep product expertise across licensing programs, platforms, and vendor offerings
• Follow and continuously improve licensing processes to ensure consistency, compliance, and scalability

Technical Analyst – Licensing Advisor

• troubleshoot and resolve intermediate to advanced technical issues, working remotely or onsite at client locations as needed
• follow established processes to minimize client downtime and resolve issues accurately, often on first contact, with minimal rework or escalation
• communicate with clients at every stage of the ticket lifecycle; gathering information, explaining solutions clearly, and keeping them informed throughout the process
• ensure all work is fully documented in Autotask and IT Glue with every ticket, including steps taken, resolution details, time entries, ticket titles, and field updates
• maintain working knowledge of supported systems, platforms, and tools including Microsoft 365, Azure, Windows 10/11, Windows Server, line-of-business applications, printers, SMTP, networking, and security and remote monitoring stack
• identify recurring issues, misconfigurations, and outdated systems and report them internally with clear, actionable recommendations.

Technical Analyst – Licensing Advisor

Tier 2 Technical Analyst