Accu

Customer Satisfaction Manager

Accu

full-time

Posted on:

Location Type: Hybrid

Location: Holmfirth • United Kingdom

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Salary

💰 £38,000 per year

About the role

  • Lead & support the Customer Satisfaction team in providing outstanding customer support.
  • Work closely with other departments to ensure business retention.
  • Collaborate cross-functionally to support wider business goals.
  • Set clear goals, track daily/weekly metrics, and keep the team on target.
  • Recruit, onboard, and develop talent, building a team that scales with our growth.
  • Deliver impactful training and drive continuous improvement.
  • Act as the escalation point for complex customer issues.
  • Share key insights and performance updates with leadership and the wider business.

Requirements

  • Confident, people-first leader who thrives in a fast-paced environment.
  • Highly organised, with the ability to manage and prioritise across a team.
  • Calm, decisive, and solutions-focused, especially under pressure.
  • Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
  • Experienced in resolving escalations and delivering outstanding customer outcomes.
  • Passionate about coaching, developing, and motivating others.
  • Comfortable leading autonomously and stepping up when needed.
  • Always looking for ways to improve, optimise, and raise standards.
Benefits
  • Competitive salary with a transparent pay structure.
  • Opportunity for progression at a high growth company.
  • 4 day working week.
  • Remote and flexible working.
  • 6 weeks paid annual leave.
  • Earn up to 7 weeks through our length of service bonus.
  • Up to 6 months paid maternity leave and 1 month paid paternity leave.
  • Pension scheme.
  • Octopus Electric Dreams salary sacrifice EV scheme.
  • Accu Academy - a fund to grow our employees' skills.
  • Bean to cup coffee, soft drinks and fresh fruit in the office.
  • Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
  • Cycle to work scheme.
  • £300 birthday bonus.
  • We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcustomer supportcollaborationgoal settingteam developmenttraining deliveryproblem solvingcommunicationcoachingcontinuous improvement