Accu

Customer Success Manager

• Lead & support the Customer Satisfaction team in providing outstanding customer support.
• Work closely with other departments to ensure business retention.
• Collaborate cross-functionally to support wider business goals.
• Set clear goals, track daily/weekly metrics, and keep the team on target.
• Recruit, onboard, and develop talent, building a team that scales with our growth.
• Deliver impactful training and drive continuous improvement.
• Act as the escalation point for complex customer issues.
• Share key insights and performance updates with leadership and the wider business.

Customer Satisfaction Manager