Accu

Executive Assistant

• Work directly with the MD and CEO, supporting them in delivering key business objectives.
• Prepare and present business cases, company updates, and strategic reports to support leadership decision-making.
• Create polished presentations, documents, and meeting packs that clearly communicate business insights and priorities.
• Manage diaries, coordinate meetings, and ensure senior leaders are prepared for key discussions.
• Support board meetings and leadership sessions by preparing agendas, capturing key discussions, and following up on actions.
• Coordinate travel, accommodation, and itineraries efficiently in a fast-moving environment.
• Maintain organised, accurate, and confidential records and documents.
• Assist with company events, internal communications, and team activities to foster a connected culture.
• Keep projects on track by monitoring deadlines, following up on actions, and supporting efficient workflows.
• Serve as the primary point of contact for internal teams and external partners, providing a professional and approachable presence.
• Build and maintain strong relationships across the business to facilitate collaboration as the company grows.
• Ensure clear, timely communication between the executive team and the wider organisation.
• Conduct research and prepare materials to support informed business decisions.
• Contribute to business improvement initiatives and special projects that enhance efficiency and effectiveness.
• Provide flexible support wherever required, adapting to the evolving needs of a fast-growing business.

Customer Success Manager

• Be the friendly face (and voice) helping customers with sales enquiries and order updates.
• Create accurate orders and quotes using our CRM system.
• Provide technical support via email and phone with patience and empathy.
• Ensure a smooth, hassle-free returns process.
• Handle complaints swiftly and fairly to keep our customers happy.
• Build lasting customer relationships by always going that extra mile.

Customer Satisfaction Specialist

Robotics

• Spearhead Accu's expansion into robotics and automation, shaping product and supplier strategy.
• Identify opportunities and expand Accu's robotics and automation product portfolio.
• Source, evaluate, negotiate with, and onboard new suppliers; manage end-to-end process including MOQs, pricing, and specifications.
• Ensure seamless integration of new products into Accu’s catalogue and lead specialist category development.
• Monitor market trends, competitor activity, and emerging technologies to shape the category roadmap.
• Build strategic partnerships with brands and technology providers, exploring exclusivity and co-branded initiatives.
• Collaborate with marketing to create technical resources, product guides, and explainer videos.
• Champion STEM outreach: deliver workshops, support events at schools/universities, and engage the robotics community.
• Support robotics projects, competitions, demonstrations and product showcases at industry events.
• Work closely with cross-functional teams and report to the Global Head of Product Strategy.

Executive Assistant

Customer Satisfaction Specialist

Lead Engineer, Robotics & Automation