Homecare Support Specialist – MN CFSS Support
Accra
full-time
Posted on:
Location Type: Hybrid
Location: Minnetonka • Minnesota • United States
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Salary
💰 $20 - $24 per hour
Job Level
About the role
- Serve as an education resource for participants, lead agencies, state agencies, and service providers on consultation services.
- Review assessments and documentation retrieved from Minnesota DHS systems.
- Enter and maintain participant information and accounts in internal databases.
- Schedule intake meetings between participants and Consultation Advisors.
- Manage and distribute Service Delivery Plans in alignment with DHS standards.
- Coordinate service delivery needs with the broader consultation team and external partners.
- Clearly and effectively communicate complex processes verbally and in writing.
- Maintain timely, dependable attendance and contribute to a collaborative team environment.
- Assist individuals with communication barriers using appropriate resources.
- Accurately document all interactions in client management systems.
- Ensure compliance with HIPAA, ADA, and Asura privacy standards.
Requirements
- One year of in person or phone-based customer service experience required.
- Associates degree preferred.
- Experience providing direct services or experience coordinating own services preferred.
- Excellent oral and written communication skills.
- Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
- Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
- Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
- Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
- Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Accra specific systems and navigate various online databases.
- Must pass a background study with the Minnesota Department of Human Services.
Benefits
- Work/Life Flexibility
- Professional Development Opportunities.
- Generous Paid Time Off options
- Free Mental Health/Wellbeing Program
- Health, Dental, and Vision Insurance for full time employees
- HSA + FSA for full time employees
- Retirement Plan with employer match
- Company Paid Disability & Life Insurance for full time employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocumentationdata entryservice delivery planningclient managementcomplianceproblem-solvingcritical thinkingattention to detailtime management
Soft Skills
communicationcollaborationcreativityflexibilityprofessional courtesyindependencedependabilityorganizationmultitaskingconfidentiality
Certifications
background study clearance