Accord

Manager, Case Management

Accord

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $67,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Flash

About the role

  • Lead a high-performing team delivering person-centered case management services
  • Implement Leadership, Management, and Accountability (LMA) practices to align goals and performance
  • Execute productivity strategies, set expectations, monitor performance, and achieve productivity goals
  • Implement and maintain employee retention strategies
  • Manage relationships with business partners and external stakeholders
  • Serve as subject matter expert in case management ensuring compliance and quality
  • Apply Entrepreneurial Operating System (EOS) to align training with business objectives
  • Supervise approximately 15 employees; meet regularly and provide feedback
  • Shadow/observe employees at least twice annually to measure competency and provide feedback
  • Ensure compliance with contractual requirements, licensure regulations, Agency policies
  • Manage productivity and meet or exceed billing standards
  • Address employee performance concerns and coordinate with senior leadership and Human Capital
  • Collaborate with Continuous Improvement team on quality, audits, and training
  • Manage employees across multiple counties and travel locally with limited overnight travel
  • Lead team meetings, interview and hire staff, manage outreach and community partnerships
  • Complete documentation of billable services within 1 business day and report incidents as mandated reporter
  • Monitor program expenses and approve expenses for direct reports

Requirements

  • BA/BS in Social Work, Psychology, Sociology, or a related field
  • If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required
  • Master’s degree preferred
  • Three (3) years of supervisory-level experience in a direct support services program and within the prospective or a closely related program required
  • Must be highly organized and have essential computer skills
  • Knowledge of various human service practices is necessary