Accora

Business Operations

• To define, develop and administer the company’s critical business systems (NetSuite/HubSpot)
• Oversee setup and configuration of NetSuite and HubSpot, including user roles, permissions, workflows, and system preferences
• Ensure alignment of system configurations with business processes and compliance requirements
• Perform routine maintenance, manage updates, and troubleshoot technical issues to ensure system stability and performance
• Provide 3rd line support and training to end-users, enabling effective use of ERP/CRM tools in daily operations
• Ensure data accuracy, integrity, and security across platforms
• Design and maintain dashboards and reports using tools like Power BI and native CRM/ERP reporting features
• Support data transformation and visualization for operational and strategic insights
• Implement and enforce security policies to protect sensitive business data
• Manage access controls and audit trails in accordance with standards such as ISO and CyberEssentials
• Identify and implement process enhancements using system capabilities
• Develop and maintain custom scripts and workflows using SuiteScript, JavaScript, and SuiteQL to automate tasks and improve efficiency
• Lead integration efforts between ERP/CRM systems and other business platforms
• Optimize system performance and user experience through tailored configurations and enhancements
• Work closely with Finance, Sales, Operations, and other departments to translate business needs into system solutions
• Collaborate with the IT Manager on change requests and projects, ensuring timely delivery with documented testing and support materials
• Assist the IT department with general support issues to further the teams capacity and capabilities
• Take the lead on NetSuite related cases and resolve issues
• Help maintain the high level of positive feedback received from users
• Help to build on and improve IT system processes, procedures and policies

Senior Business Systems Administrator

Customer Support

• At the forefront of sales efforts, working closely with customers to ensure a seamless and personalized experience
• Proactively engaging with clients, booking seating assessments, and coordinating with the Customer Care team
• Answering telephone calls and emails from customers
• Booking seating and FloorBed assessments into the relevant product specialist’s diary and managing schedules
• Working closely with product specialists to optimize diaries and travel routes
• Occasionally making outbound calls and emails to promote assessments
• Providing general support for the sales team
• Meeting KPIs: assessment bookings, missed call rate, team revenue
• Adhering to health and safety, regulatory standards, and company core values

Senior Business Systems Administrator

Customer Care / Bookings Coordinator