Acclaro Corporation

Field Service Engineer

Acclaro Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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About the role

  • Repair, test, calibrate, and install laser systems, sub-systems, and sub-assemblies during field visits, dispatches, or at head office.
  • Diagnose and resolve complex equipment issues, escalating to R&D or Software teams as needed.
  • Identify potential risks impacting project timelines, equipment functionality, or customer satisfaction.
  • Create high-quality technical service documentation, including procedures, troubleshooting guides, and service bulletins.
  • Prepare and maintain detailed service records with a high level of accuracy.
  • Conduct trend reporting and analysis related to service component failures and recurring issues.
  • Serve as a liaison between Service, Software, Quality, and R&D teams to ensure effective communication and alignment on product and service improvements.
  • Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
  • Deliver on-site technical support for customer training, workshops, and industry events.
  • Monitor customer accounts, ensuring high levels of satisfaction and timely issue resolution.
  • Support onboarding and mentoring of Field Service Engineer I team members.

Requirements

  • Bachelor’s degree in Electronics, Laser Technology, Engineering, or equivalent experience required.
  • Minimum 2–4 years of field service experience, preferably in a laser, medical device, or industrial equipment environment.
  • Ability to work flexible shifts and adapt to changing work schedules.
  • Approximately 75% travel required, including overnight travel; international travel a strong plus.
  • Experience with technical writing, service documentation, or creation of technical procedures preferred.
  • Familiarity with computers, DOS, Word, Excel, and Salesforce.
  • Strong understanding of optics, electronics, cooling systems, power supplies, and laser systems.
  • Strong customer service skills and ability to communicate effectively and tactfully.
  • Ability to work independently and prioritize multiple assignments.
  • Demonstrated analytical abilities, especially regarding trend identification and root-cause analysis.
  • Training experience or demonstrated capability to train others is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
repairtestcalibrateinstalldiagnosetechnical writingtrend analysisroot-cause analysisopticselectronics
Soft Skills
customer servicecommunicationindependenceprioritizationmentoringproblem-solvingadaptabilityprofessionalismenthusiasmcourtesy
Certifications
Bachelor’s degree in ElectronicsBachelor’s degree in Laser TechnologyBachelor’s degree in Engineering