Acclaro Corporation

Field Engineer

• Repair, test, calibrate, and install laser systems, sub-systems, and sub-assemblies during field visits, dispatches, or at head office.
• Diagnose and resolve complex equipment issues, escalating to R&D or Software teams as needed.
• Identify potential risks impacting project timelines, equipment functionality, or customer satisfaction.
• Create high-quality technical service documentation, including procedures, troubleshooting guides, and service bulletins.
• Prepare and maintain detailed service records with a high level of accuracy.
• Conduct trend reporting and analysis related to service component failures and recurring issues.
• Serve as a liaison between Service, Software, Quality, and R&D teams to ensure effective communication and alignment on product and service improvements.
• Participate in quality control reviews, providing field-based insights and recommendations.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Deliver on-site technical support for customer training, workshops, and industry events.
• Monitor customer accounts, ensuring high levels of satisfaction and timely issue resolution.
• Maintain excellence in customer interaction, both in person and over the phone.
• Support onboarding and mentoring of Field Service Engineer I team members.

Field Service Engineer

• Repair, test, calibrate, and install laser systems, sub-systems, and sub-assemblies during field visits, dispatches, or at head office.
• Diagnose and resolve complex equipment issues, escalating to R&D or Software teams as needed.
• Identify potential risks impacting project timelines, equipment functionality, or customer satisfaction.
• Create high-quality technical service documentation, including procedures, troubleshooting guides, and service bulletins.
• Prepare and maintain detailed service records with a high level of accuracy.
• Conduct trend reporting and analysis related to service component failures and recurring issues.
• Serve as a liaison between Service, Software, Quality, and R&D teams to ensure effective communication and alignment on product and service improvements.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Deliver on-site technical support for customer training, workshops, and industry events.
• Monitor customer accounts, ensuring high levels of satisfaction and timely issue resolution.
• Support onboarding and mentoring of Field Service Engineer I team members.

Manager

• Expand AuraLux footprint in Med Spa space • Conduct Full-Day Brand Integration Workshops • Provide hands-on Clinical Support • Create Consultation framework • Analyze utilization trends and benchmark against goals

Field Service Engineer

Field Service Engineer

Practice Development Manager