Acclaro Corporation

Manager

• Act as the primary clinical point-of-contact for regional clinical study sites.
• Ensure strict adherence to study protocols, support data collection, and verify the standardization of clinical photography and documentation.
• Provide expert clinical guidance and support to our regional distribution partners, helping them manage their own training needs and answering complex clinical inquiries.
• Assist the sales team with clinical presentations, support at regional industry conferences, and conduct professional product demonstrations upon request.
• Perform clinical training for new and established users on an as-needed basis, leveraging deep knowledge of our aesthetic laser portfolio.
• Coordinate and lead clinical trials, ensuring compliance with regulatory guidelines, company protocols, and timelines.
• Collaborate with cross-functional teams, including regulatory, medical affairs, and commercial teams, to ensure seamless execution of clinical programs.
• Develop and monitor budgets for clinical studies and ensure cost-effective management of resources.
• Identify, evaluate, and establish relationships with key clinical sites, investigators, and stakeholders across the region.
• Ensure all clinical activities comply with applicable health and safety regulations and adhere to ethical standards.
• Provide leadership and mentorship to clinical staff, fostering professional development and a collaborative work environment.
• Track and report on clinical trial progress, providing updates to senior management and stakeholders.
• Monitor regional and international trends in clinical research to identify opportunities for improvement and innovation.

Clinical Manager – APAC

Field Engineer

• Repair, test, calibrate, and install laser systems, sub-systems, and sub-assemblies during field visits, dispatches, or at head office.
• Diagnose and resolve complex equipment issues, escalating to R&D or Software teams as needed.
• Identify potential risks impacting project timelines, equipment functionality, or customer satisfaction.
• Create high-quality technical service documentation, including procedures, troubleshooting guides, and service bulletins.
• Prepare and maintain detailed service records with a high level of accuracy.
• Conduct trend reporting and analysis related to service component failures and recurring issues.
• Serve as a liaison between Service, Software, Quality, and R&D teams to ensure effective communication and alignment on product and service improvements.
• Participate in quality control reviews, providing field-based insights and recommendations.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Deliver on-site technical support for customer training, workshops, and industry events.
• Monitor customer accounts, ensuring high levels of satisfaction and timely issue resolution.
• Maintain excellence in customer interaction, both in person and over the phone.
• Support onboarding and mentoring of Field Service Engineer I team members.

Field Service Engineer

• Repair, test, calibrate, and install laser systems, sub-systems, and sub-assemblies during field visits, dispatches, or at head office.
• Diagnose and resolve complex equipment issues, escalating to R&D or Software teams as needed.
• Identify potential risks impacting project timelines, equipment functionality, or customer satisfaction.
• Create high-quality technical service documentation, including procedures, troubleshooting guides, and service bulletins.
• Prepare and maintain detailed service records with a high level of accuracy.
• Conduct trend reporting and analysis related to service component failures and recurring issues.
• Serve as a liaison between Service, Software, Quality, and R&D teams to ensure effective communication and alignment on product and service improvements.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Deliver on-site technical support for customer training, workshops, and industry events.
• Monitor customer accounts, ensuring high levels of satisfaction and timely issue resolution.
• Support onboarding and mentoring of Field Service Engineer I team members.

• Expand AuraLux footprint in Med Spa space • Conduct Full-Day Brand Integration Workshops • Provide hands-on Clinical Support • Create Consultation framework • Analyze utilization trends and benchmark against goals

Clinical Manager – APAC

Field Service Engineer

Field Service Engineer

Practice Development Manager