accessiBe

Technical Printer Support Representative I, Inkjet

accessiBe

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia

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Salary

💰 $15 - $16 per hour

Job Level

Mid-LevelSenior

About the role

  • Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.
  • As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
  • This position offers: Remote work style, Various scheduling options, Paid orientation and training, Benefits (medical, vision, dental, life insurance, and disability), Company-paid holidays, Paid time off: personal, vacation, and sick time, 401(k) with company match, Employee assistance program, Tuition reimbursement, Employee discounts
  • Your Impact As a Canon Technical Printer Support Representative I, you'll:
  • Provide positive and professional technical support to Canon customers via phone, email, and chat
  • Analyze complex issues to answer questions, troubleshoot, and advise on solutions
  • Promptly identify, research, and resolve customer inquiries using all available software and network tools
  • Interact with customers and team members simultaneously to expedite call resolution
  • Make prompt, accurate business decisions that mutually benefit the business and the customer
  • Document interactions and resolutions in our easy-to-use applications
  • Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
  • About You: The Skills & Expertise You Bring
  • High school diploma or equivalent
  • Previous customer service or call center experience
  • Demonstrated knowledge of PC operating systems such as Windows and/or MAC
  • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
  • Keyboarding and MS Office proficiency
  • Ability to work independently and manage time effectively
  • Strong communicator with active listening skills and proficiency in English
  • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
  • Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
  • Dependable, punctual, and consistent attendance are a must for this position
  • A reliable high-speed internet connection and a workspace free from noise and distractions
  • This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Requirements

  • High school diploma or equivalent
  • Previous customer service or call center experience
  • Demonstrated knowledge of PC operating systems such as Windows and/or MAC
  • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
  • Keyboarding and MS Office proficiency
  • Ability to work independently and manage time effectively
  • Strong communicator with active listening skills and proficiency in English
  • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
  • Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
  • Dependable, punctual, and consistent attendance are a must for this position
  • A reliable high-speed internet connection and a workspace free from noise and distractions