Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software
Select, hire, train, and develop current and new technical representatives
Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction
Manage the warehousing process as it relates to merchandise and inventory
Develop and educate the team regarding new technology in an evolving industry
Empower and manage Digital Service Specialists to service and support Canon\'s hardware and software technology-based solutions
Requirements
Bachelor\'s degree in a relevant field or equivalent experience required
7 years of related experience and management of typically two or more regular full-time employees
Service management experience in the technology industry
Hands-on field technical experience with a vast knowledge digital and electromechanical technology
Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred
Strong communication skills including the desire to develop and lead a team
Possess excellent time management skills
You must be legally authorized to work in the United States
The Company will not pursue or support visa sponsorship
All applicants must reside in the United States at the time of hire
Benefits
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Competitive compensation and benefits
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementdigital technologyelectromechanical technologydocument management solutionsinventory management
Soft skills
communication skillsteam leadershiptime managementcustomer satisfaction