accessiBe

Field Service Manager

accessiBe

full-time

Posted on:

Location Type: Hybrid

Location: Bedford • New Hampshire • 🇺🇸 United States

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Salary

💰 $61,800 - $92,520 per year

Job Level

SeniorLead

Tech Stack

Oracle

About the role

  • Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software
  • Select, hire, train, and develop current and new technical representatives
  • Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction
  • Manage the warehousing process as it relates to merchandise and inventory
  • Develop and educate the team regarding new technology in an evolving industry
  • Empower and manage Digital Service Specialists to service and support Canon\'s hardware and software technology-based solutions

Requirements

  • Bachelor\'s degree in a relevant field or equivalent experience required
  • 7 years of related experience and management of typically two or more regular full-time employees
  • Service management experience in the technology industry
  • Hands-on field technical experience with a vast knowledge digital and electromechanical technology
  • Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred
  • Strong communication skills including the desire to develop and lead a team
  • Possess excellent time management skills
  • You must be legally authorized to work in the United States
  • The Company will not pursue or support visa sponsorship
  • All applicants must reside in the United States at the time of hire
Benefits
  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program (casual is welcome, based on your job function)
  • Volunteer opportunities to give back to our local community
  • Swag! A Canon welcome kit and official merch you can’t get anywhere else
  • Competitive compensation and benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service managementdigital technologyelectromechanical technologydocument management solutionsinventory management
Soft skills
communication skillsteam leadershiptime managementcustomer satisfaction
Certifications
Bachelor's degree
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