Software Engineer

• Apply programming knowledge to convert project specifications into logical coding steps and design, develop, and implement applications and integration projects
• Maintain and enhance Call Center systems, including CRM platforms (PeopleSoft, Salesforce), CCaaS (Five9), APIs, and related tools
• Evaluate system performance, ensure integrity, and recommend improvements or enhancements
• Maintain Call Center support tools and identify opportunities for workflow automation and optimization
• Develop project documentation, implementation plans, goals, milestones, and timelines
• Oversee disaster recovery planning and execution to maintain 99% uptime for on-site and remote teams
• Manage budgets for training, system maintenance, upgrades, new technologies, and professional services
• Collaborate with vendors and outsourced partners to optimize system configurations and evaluate new technologies
• Guide the direction of Canon Information Technology Services, Inc. tools (CRM, CCaaS, etc.) in coordination with vendors and internal developers
• Lead special customer-focused projects as assigned and mentor, coach, and cross-train team members
• Research and recommend emerging technologies that align with business needs and support strategic initiatives

Senior Developer

Junior Software Development Engineer

Senior API Systems Application Software Developer

Lead Application Software Engineer

Staff Full-Stack Engineer – Backend Focus

Staff Full-Stack Engineer, Frontend Focus