Salesforce Technical Architect
NeuraFlash
AWSAzureCloudHerokuOracleVisualforce
Senior Developer
accessiBe
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Senior
Tech Stack
.NETOracleSQL
About the role
- Apply programming knowledge to convert project specifications into logical coding steps and design, develop, and implement applications and integration projects
- Maintain and enhance Call Center systems, including CRM platforms (PeopleSoft, Salesforce), CCaaS (Five9), APIs, and related tools
- Evaluate system performance, ensure integrity, and recommend improvements or enhancements
- Maintain Call Center support tools and identify opportunities for workflow automation and optimization
- Develop project documentation, implementation plans, goals, milestones, and timelines
- Oversee disaster recovery planning and execution to maintain 99% uptime for on-site and remote teams
- Manage budgets for training, system maintenance, upgrades, new technologies, and professional services
- Collaborate with vendors and outsourced partners to optimize system configurations and evaluate new technologies
- Guide the direction of Canon Information Technology Services, Inc. tools (CRM, CCaaS, etc.) in coordination with vendors and internal developers
- Lead special customer-focused projects as assigned and mentor, coach, and cross-train team members
- Research and recommend emerging technologies that align with business needs and support strategic initiatives
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field (Master’s a plus)
- 2–4 years of experience with .NET, HTML5, CSS3, and CRM development
- Hands-on PeopleSoft or Salesforce development experience strongly preferred
- Experience with Oracle or SQL Server databases
- Strong problem-solving skills and ability to adapt in a fast-paced environment
- Clear, collaborative communication and documentation skills
