Partner Engagement Administrator
Ace Edu Institute
Customer Service Representative I
accessiBe
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers.
- Handles level 1 call types; provides accurate, valid and complete information by using the right methods/tools; documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents; follows communication procedures, guidelines and policies.
- Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes.
- Places parts and supply orders, provides price quotes, RMAs, debits, credits, Web Store enrollments, and performs basic trouble shooting.
- Works in a call center environment.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Requires strong phone contact handling skills and active listening.
- Good customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage tasks effectively.
- Works in a call center environment.
