accessiBe

Customer Service Representative I

accessiBe

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $18 - $27 per hour

Job Level

Junior

About the role

  • Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner
  • Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers
  • Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results
  • Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA
  • Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
  • Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
  • Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
  • Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy)

Requirements

  • High School Diploma or G.E.D. equivalent required
  • Experience Required: 1 year of Customer Service/call center experience
  • Basic knowledge and experience level of Microsoft Office products; at least intermediate level with Excel preferred
  • Strong verbal and written skills