Director of Customer Experience
Mercury
Customer Service Representative I
accessiBe
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Provide professional, courteous, responsive and accurate service to customers consistent with the Canon Brand image
- Answer incoming phone calls, emails and mail and handle additional internal requests to meet SLA
- Process terminations and submit tickets when needed for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
- Provide routine customer service billing support including explaining billing statements, taking customer payments, handling collections issues, insurance, property tax and sales tax, and issuing credits
- Handle changes of service and perform basic troubleshooting procedures
- Record customer contact information and details of interactions while maintaining customer portfolio integrity
- Make sound, factual timely decisions to provide extraordinary service experience
- Collaborate with team including management and project a positive professional attitude
Requirements
- 1 year of Customer Service/call center experience required
- Entry level position with minimal years (2 years or less) of call center experience
- Flexibility to work any of the following shifts: 8:30am - 5:00pm, 9:00am - 5:30pm, 9:30am - 6:00pm or 10:30am - 7:00pm
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
- Ability to make sound, factual based timely decisions
- Ability to understand and carry out business strategy/goals consistent with your position level
- Practices customer focus, collaboration and communication with team
- Punctuality and adaptability to schedule changes
- Ability to minimize distractions and maintain professional conduct
