Care Pro Relationship Manager
Honor
Sales Account Representative I, Equipment Leasing
accessiBe
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $33 per hour
Job Level
Junior
About the role
- Develop and maintain relationship with Dealers & Resellers through telemarketing, email solicitation, order procurement
- Provide best in class customer service and lease consulting
- Solicit new CFS leasing relationships and grow market share within assigned territory
- Provide product, promotion, and general lease sales training to the Independent Dealer base on an ongoing basis to strengthen Canon product sales
- Understand products and prices offered by competition and update management on any market conditions that could impact canon sales or market share
- Use persuasion skills to Dealers & Resellers to secure potential customers
- Explain CFS products or services and prices, and answer questions from both Dealers and End User customers
- Answer calls and emails as outlined in KRA’s to ensure best in class single point of contact service
- Influences customers to buy or retain CUSA product or service. Work with our Dealer channel partners to provide accurate and timely information
- Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
- Maintains a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service
- Maintains technical knowledge
- Contributes to team effort by accomplishing related results as needed
- Promotes best in class service throughout the servicing platform through cradle to grave ownership, escalating to department management as needed
- Maintain Saleforce database through activity history and sales coding to ensure knowledge of assigned dealers
- Develop relationships with Territories TSE’s in an effort to resolve appropriate escalated Dealer& Reseller issues jointly
- Works closely with Relationship Manager to ensure targeted Dealers are managed in a collaborative way in order to maximize effectiveness and relationship
- Work with Risk Analysts to obtain additional credit information to decision credit applications and communicate those decisions to both Dealers & Customers when appropriate
Requirements
- College degree and/or strong relationship management skills in the leasing industry
- Team player with high energy, positive outlook and professional demeanor who takes initiative
- Basic comprehension of Credit concepts and Programs utilized in leasing industry
- Strong math aptitude
- Strong communication and presentation skills – both written and verbal
- 1+ years leasing experience is preferred
- Inside Sales experience is required
- Basic knowledge of CPC program and basic HP comprehension a plus
