Fraud Investigator I – Fraud Prevention
USAA
Associate Director of Sales – Hospitality & Events
Access
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Achieve sales metrics through thoughtful and strategic leadership
- Develop and train on effective sales strategies
- Maintain and build strategic partnerships with key customers, including hotel partners
- Lead in the hiring, training and development a high-performing sales team
- Liaison with all department leaders
- Conduct annual and bi-annual reviews of all Sales department team members and give recommendations for promoting and discipline
- Educate/motivate team members to hit key company and individual sales performance indicators
- Provide accurate and timely sales forecasting on a quarterly/annual basis
- Define and refine ongoing sales training for new and tenured team members
- Engage with clients when appropriate during pre-sale, development and execution stages in order to increase overall win rate and percentage of repeat business
- Uphold the Access Values (Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, Service Obsession)
- Work with Managing Director to create synergy among all departments
Requirements
- 6+ years of proven sales success in a DMC or a related industry such as hospitality or events.
- Salesforce power-user with a deep understanding of the platform’s features, can effectively manage sales pipelines within Salesforce, and can create custom reports to analyze data, share insights and identify trends.
- Verifiable knowledge and relationships in the specific, local destination.
- Successful negotiation and relationship-building skills.
- At least 2 years experience leading high-performing sales teams and achieving revenue targets.
- Solution-Oriented Mindset: Proactive and the tendency to take initiative to contribute to the success of self and team.
- Customer Service: Obsession with providing excellent customer service and a passion for the hospitality and special events industry.
- Interpersonal Skills: Ability to communicate effectively and build positive relationships, both internally and externally.
- Flexibility: Ability to thrive in a fast-paced, changing environment while meeting deadlines and exceeding expectations.
Benefits
- Certified as a Great Place To Work – 2 years in a row!
- 50+ years in the industry!
- Women-owned and women-led
- Fun, creative, and supportive culture
- Focus on recognition and employee value – including annual and quarterly awards
- Paid day off to serve your local community
- Annual all-company retreat to connect, learn, and have fun together
- Annual qualifier-based incentive trip for top performers (certain departments eligible)
- Regional team outings
- Monthly companywide meetings to connect, learn, and celebrate wins
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategiessales forecastingnegotiationrelationship buildingteam leadershipsales performance indicatorsdata analysiscustom reporting
Soft skills
strategic leadershipcustomer serviceinterpersonal skillssolution-oriented mindsetflexibility
