Events

• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
• Expedite the claims process and provide detailed claim notes on all calls
• Resolve issues with one call/one person response and direct calls to appropriate escalation path as needed
• Act as primary liaison with callers from multiple client accounts within a shared services environment
• Assist with questions and solve problems related to the claims application and servicing processes
• Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations
• Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
• Document all required details of the call in a concise professional manner
• Enter verbal and written claim information accurately into the appropriate system
• Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed
• Attendance during scheduled work hours is required
• Perform other duties as assigned

Career Starter

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