Career Starter
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
About the role
- Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Resolve issues with one call/one person response and direct calls to appropriate escalation path as needed
- Act as primary liaison with callers from multiple client accounts within a shared services environment
- Assist with questions and solve problems related to the claims application and servicing processes
- Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations
- Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Document all required details of the call in a concise professional manner
- Enter verbal and written claim information accurately into the appropriate system
- Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed
- Attendance during scheduled work hours is required
- Perform other duties as assigned
Requirements
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
- Credit security clearance via background credit check required
Benefits
- Hybrid work arrangement (Tues, Wed and Thurs in Orlando office)
- Opportunity to grow your career
- Caring culture and work-life balance
- Access to training videos and resources (day in the life links)
- Consideration for reasonable accommodations
- Equal Opportunity Employer and Drug-Free Workplace policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclaims processingclaim intakedocumentationtypingmulti-tasking
Soft skills
empathycommunicationorganizational skillsinterpersonal skillsteamworkproblem-solving
Certifications
high school diplomaGED