Access Softek

Account Manager

• Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem
• Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive
• Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams
• Escalate strategically complex issues or major commercial decisions to leadership oversight
• Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams
• Support AMs in identifying cross-sell opportunities across the client base
• Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively
• Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident
• Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items
• Support renewal coordination and partner tier management within the Access Digital Partner Marketplace
• Track partner performance metrics and flag trends to leadership
• Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations

Strategic Partnership Manager