Access Softek

Account Manager

• Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem
• Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive
• Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams
• Escalate strategically complex issues or major commercial decisions to leadership oversight
• Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams
• Support AMs in identifying cross-sell opportunities across the client base
• Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively
• Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident
• Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items
• Support renewal coordination and partner tier management within the Access Digital Partner Marketplace
• Track partner performance metrics and flag trends to leadership
• Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations

Strategic Partnership Manager

Chief Technology Officer

• Own the company’s technology vision, architecture strategy, and long-term platform direction
• Define how the platform evolves, scales, and remains competitive over time
• Translate business strategy into technology strategy, system architecture, and key technical trade-offs
• Make executive-level decisions on platform design, modernization, and major technology investments
• Own end-to-end system architecture across products and services, ensuring coherence, scalability, and maintainability
• Drive long-term platform evolution, including legacy system strategy and architectural consolidation
• Design and evolve the engineering organization at the executive level, including leadership structure and scaling model
• Own technology risk, including system resilience, security architecture, and compliance (SOC2 and related standards)
• Ensure security and compliance are embedded into system design and engineering practices
• Partner with Product and Business leadership to align roadmap priorities with technical feasibility and long-term strategy
• Align engineering investment and capacity with business goals and growth priorities
• Oversee system reliability, scalability, and observability strategy at the platform level
• Evaluate and drive adoption of emerging technologies (including AI/automation) for strategic advantage
• Lead the company’s adoption of AI technologies and guide its transition toward AI-driven products and operations
• Provide executive-level visibility into platform health, risks, and architectural direction