Accellor

Solutions Engineer

• Lead the design and implementation of solutions connecting Accellor's platforms with the TikTok ecosystem, leveraging TikTok APIs to enhance marketing, e-commerce, and analytics.
• Develop and maintain the overall architecture for integrating systems with TikTok's APIs, including TikTok for Business API and Developer API.
• Oversee development, implementation, and maintenance of integration workflows to ensure robustness, scalability, and security.
• Collaborate with marketing, product, and engineering teams to define integration requirements and deliver business-aligned solutions.
• Implement best practices for data synchronization, authentication (OAuth), and security to protect sensitive information.
• Monitor TikTok's API changes, features, and policies and adapt integration strategy accordingly.
• Troubleshoot integration issues and act as primary technical contact for performance optimization.
• Create and maintain comprehensive technical documentation for all integration processes.

Solution Architect, TikTok Integration

QA Engineer

• Designing, developing, and maintaining scalable and reusable test automation frameworks for UI, API, and integration testing.
• Use programming skills in Java, JavaScript, or similar languages to drive testability for large enterprise applications
• Work with CI/CD frameworks to integrate quality automation into our build and release pipelines.
• Create infrastructure for CI to use in running automation.
• Advocate and present to technical and non-technical stakeholders
• Analyzing performance test results and collaborating with development teams to identify and resolve bottlenecks.
• Collaborating with cross-functional teams to align testing strategies with business goals and ensure high-quality releases.
• Driving improvements in test coverage across unit, functional, and load tests.
• Identifying, tracking, and resolving software defects using tools like Jira or AWS DevOps.
• Mentoring junior QA engineers in best practices for automation testing.
• Staying updated on industry trends and advocating for process improvements to enhance the software development lifecycle

Senior QA Automation, JavaScript & TypeScript

Full-stack Engineer

• Lead the end-to-end migration of applications and databases from our infrastructure to the target environment.
• Assess existing application architecture, dependencies, and database integrations to define migration roadmaps.
• Collaborate with cross-functional teams (DevOps, DBAs, Network, Security) to ensure seamless transition.
• Re-architect or modernize legacy applications where needed to align with our standards.
• Optimize infrastructure for scalability, cost efficiency, and performance.
• Create detailed documentation for infrastructure, migration processes, and post-migration support.
• Implement best practices for CI/CD, infrastructure automation, and system monitoring.
• Troubleshoot complex application and infrastructure issues, providing long-term solutions.
• Mentor junior engineers and provide technical leadership during migration phases.

Infrastructure/Application Staff Engineer, Migration Specialist

Salesforce Developer

• Accellor is a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients.
• We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.
• We are seeking a highly skilled Salesforce Technical Support Manager for L1 and L2 levels, particularly with ServiceNow experience, responsible for overseeing the support team, ensuring efficient and timely resolution of Salesforce and ServiceNow-related issues, and fostering positive customer experience. This includes managing support staff, maintaining system health, handling escalations, and driving continuous improvement initiatives.
• Key Responsibilities:
• Team Management: Supervising and mentoring the L1 and L2 support teams, including performance management and professional development.
• Incident Management: Handling escalated incidents and service requests from the L1 team, focusing on complex issues and platform errors within Salesforce and ServiceNow.
• System Monitoring and Maintenance: Regularly assessing platform performance, identifying bottlenecks, and implementing proactive solutions to ensure optimal functionality and user satisfaction.
• Escalation Management: Managing the escalation process between L1 and L2 teams, ensuring smooth transitions and timely resolution of complex issues.
• Documentation and Knowledge Base: Maintaining and updating documentation, processes, and procedures related to both Salesforce and ServiceNow.
• Continuous Improvement: Identifying opportunities to enhance the support process, improve customer satisfaction, and streamline workflows.
• Collaboration: Working closely with other teams, such as development, engineering, and product, to resolve issues and drive platform improvements.
• Reporting: Developing and managing operational metrics reporting and dashboards for both Salesforce and ServiceNow.

Salesforce Technical Support Manager

Backend Engineer

• Design, develop, and maintain enterprise-grade Java applications.
• Utilize Cursor to streamline coding, debugging, and documentation.
• Collaborate with cross-functional teams to gather requirements and deliver robust solutions.
• Implement best practices for code quality, performance, and security.
• Perform code reviews and mentor junior developers.
• Troubleshoot and resolve complex technical issues.

Solution Architect, TikTok Integration

Senior QA Automation, JavaScript & TypeScript

Infrastructure/Application Staff Engineer, Migration Specialist

Salesforce Technical Support Manager

Senior Java Developer, Cursor Experience Required