Accellor

Software Engineer

• Lead enablement, training, and strategic coaching initiatives for Microsoft 365 Copilot adoption.
• Design and deliver workshops, webinars, and training sessions focused on Microsoft 365 Copilot.
• Create enablement materials and demos to showcase Copilot capabilities.
• Develop onboarding and adoption strategies for different user personas.
• Conduct personalized coaching sessions with senior leaders and executives.
• Teach prompt engineering techniques applicable to Microsoft 365 Copilot.
• Share best practices for crafting effective prompts across Office apps.
• Develop reusable prompt templates and frameworks for business functions.

Coach, SME – Microsoft 365 Copilot Adoption, Prompt Engineering

Ecommerce

• Define and champion a clear product vision and strategy for the e-commerce platform (website, mobile, and in-store technology).
• Conduct market research, competitive analysis, and synthesize customer data to identify high-impact opportunities.
• Own the product lifecycle from ideation through development, launch, and post-launch optimization using agile methodologies.
• Oversee the entire digital shopping funnel, focusing on optimizing key areas such as site search, navigation, and checkout flow.
• Develop and execute a rigorous A/B testing and experimentation roadmap to drive measurable improvements in KPIs.
• Manage integrations with critical e-commerce back-end systems.
• Lead the development of omnichannel features that seamlessly connect online and physical retail worlds.
• Collaborate with retail operations and store teams to identify technology needs that enhance the in-store customer experience.

Product Manager, Retail – E-commerce

Solutions Engineer

• Own the end-to-end technical design and solution architecture for our customers website and its integrated digital platforms (CMS, documentation portal, community portal, training portal).
• Define and maintain architectural standards, patterns, and integration strategies across all platforms including Drupal (Acquia CMS), Fluid Topics, Docebo & Khoros.
• Architect solutions for scalability, performance, availability, and security, including role-based access control and secure content entitlement models.
• Evaluate emerging technologies and recommend adoption where appropriate.
• Oversee integrations with Microsoft Entra ID / Okta (SSO), DAM, NetStorage/CDN (Akamai), Salesforce, and ERP/PLM/PIM systems.
• Define and validate content publishing workflows from structured (DITA/Ixiasoft) and unstructured sources to Fluid Topics.
• Configure and customize platforms including Acquia Drupal, Fluid Topics, Docebo, and Khoros to meet business requirements.
• Collaborate with identity management teams to design secure and compliant authentication and authorization solutions.
• Review vendor deliverables for technical accuracy, scalability, and compliance with requirements.
• Translate business requirements into platform-agnostic, solution-focused technical specifications.
• Ensure adherence to coding best practices, development standards, and security guidelines.
• Provide technical guidance and mentorship to development teams and vendor resources.
• Serve as the primary technical liaison between our customer and implementation partners and Software Vendor Partners.
• Support cutover planning, testing, and deployment for phased go-lives.
• Troubleshoot and resolve complex technical issues across the web ecosystem.

Solution Architect / Technical Architect, Web Applications

AI Engineer

• Design, develop, and deploy AI-driven features and functionalities integrated into web applications
• Design and implement AI models for web-based applications (e.g., recommendation engines, chatbots, predictive analytics)
• Preprocess and analyze large datasets to train and validate models
• Optimize AI algorithms for performance, scalability, and accuracy
• Collaborate with front-end and back-end developers to seamlessly integrate AI components via APIs or microservices
• Evaluate, experiment, and select appropriate AI algorithms and tools based on project requirements
• Monitor and maintain AI systems post-deployment to ensure reliability, accuracy, and responsiveness
• Stay updated with the latest AI and web development trends and incorporate best practices
• Document processes, models, and code for maintainability and knowledge sharing
• Work closely with cross-functional teams including product managers, designers, and data engineers to deliver impactful solutions

Senior AI Developer

• Lead the design and implementation of solutions connecting Accellor's platforms with the TikTok ecosystem, leveraging TikTok APIs to enhance marketing, e-commerce, and analytics.
• Develop and maintain the overall architecture for integrating systems with TikTok's APIs, including TikTok for Business API and Developer API.
• Oversee development, implementation, and maintenance of integration workflows to ensure robustness, scalability, and security.
• Collaborate with marketing, product, and engineering teams to define integration requirements and deliver business-aligned solutions.
• Implement best practices for data synchronization, authentication (OAuth), and security to protect sensitive information.
• Monitor TikTok's API changes, features, and policies and adapt integration strategy accordingly.
• Troubleshoot integration issues and act as primary technical contact for performance optimization.
• Create and maintain comprehensive technical documentation for all integration processes.

Solution Architect, TikTok Integration

QA Engineer

• Designing, developing, and maintaining scalable and reusable test automation frameworks for UI, API, and integration testing.
• Use programming skills in Java, JavaScript, or similar languages to drive testability for large enterprise applications
• Work with CI/CD frameworks to integrate quality automation into our build and release pipelines.
• Create infrastructure for CI to use in running automation.
• Advocate and present to technical and non-technical stakeholders
• Analyzing performance test results and collaborating with development teams to identify and resolve bottlenecks.
• Collaborating with cross-functional teams to align testing strategies with business goals and ensure high-quality releases.
• Driving improvements in test coverage across unit, functional, and load tests.
• Identifying, tracking, and resolving software defects using tools like Jira or AWS DevOps.
• Mentoring junior QA engineers in best practices for automation testing.
• Staying updated on industry trends and advocating for process improvements to enhance the software development lifecycle

Senior QA Automation, JavaScript & TypeScript

Full-stack Engineer

• Lead the end-to-end migration of applications and databases from our infrastructure to the target environment.
• Assess existing application architecture, dependencies, and database integrations to define migration roadmaps.
• Collaborate with cross-functional teams (DevOps, DBAs, Network, Security) to ensure seamless transition.
• Re-architect or modernize legacy applications where needed to align with our standards.
• Optimize infrastructure for scalability, cost efficiency, and performance.
• Create detailed documentation for infrastructure, migration processes, and post-migration support.
• Implement best practices for CI/CD, infrastructure automation, and system monitoring.
• Troubleshoot complex application and infrastructure issues, providing long-term solutions.
• Mentor junior engineers and provide technical leadership during migration phases.

Infrastructure/Application Staff Engineer, Migration Specialist

Backend Engineer

• Design, develop, and maintain enterprise-grade Java applications.
• Utilize Cursor to streamline coding, debugging, and documentation.
• Collaborate with cross-functional teams to gather requirements and deliver robust solutions.
• Implement best practices for code quality, performance, and security.
• Perform code reviews and mentor junior developers.
• Troubleshoot and resolve complex technical issues.

Senior Java Developer, Cursor Experience Required

Salesforce Developer

• Accellor is a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients.
• We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.
• We are seeking a highly skilled Salesforce Technical Support Manager for L1 and L2 levels, particularly with ServiceNow experience, responsible for overseeing the support team, ensuring efficient and timely resolution of Salesforce and ServiceNow-related issues, and fostering positive customer experience. This includes managing support staff, maintaining system health, handling escalations, and driving continuous improvement initiatives.
• Key Responsibilities:
• Team Management: Supervising and mentoring the L1 and L2 support teams, including performance management and professional development.
• Incident Management: Handling escalated incidents and service requests from the L1 team, focusing on complex issues and platform errors within Salesforce and ServiceNow.
• System Monitoring and Maintenance: Regularly assessing platform performance, identifying bottlenecks, and implementing proactive solutions to ensure optimal functionality and user satisfaction.
• Escalation Management: Managing the escalation process between L1 and L2 teams, ensuring smooth transitions and timely resolution of complex issues.
• Documentation and Knowledge Base: Maintaining and updating documentation, processes, and procedures related to both Salesforce and ServiceNow.
• Continuous Improvement: Identifying opportunities to enhance the support process, improve customer satisfaction, and streamline workflows.
• Collaboration: Working closely with other teams, such as development, engineering, and product, to resolve issues and drive platform improvements.
• Reporting: Developing and managing operational metrics reporting and dashboards for both Salesforce and ServiceNow.