Operations Manager
Accelerant
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Manage the operational due diligence and onboarding procedures for new Members and Business expansions
- Responsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.
- Manage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams
- Liaise with members on invoicing procedures at the onboarding stage
- Ensure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams
- Manage operational procedures and adherence to controls
- Manage the bordereaux and query resolution KPIs and create an environment of continuous improvement
- Provide Operations Health reports for the monthly member meetings.
- Deliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations
- Overseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.
- Ensure that targets for debt are met and aim to continuously improve upon such targets with improved working practices.
- Investigating and resolving queries both internally and externally around outstanding items
- Provide management oversight to the outsourced operations to ensure the operational KPIs are met
- Work closely with senior management to develop the reporting processes, controls, and systems
- Assist in the implementation of new procedures, maintain, and improve internal controls to ensure compliance
Requirements
- Bachelor’s degree (or equivalent) required.
- 5+ years of experience in Property, Liability and Specialty Insurance
- Solid technical knowledge of creating and processing Bordereaux
- Excellent English language, written and spoken is required, European languages advantageous
- Lloyds Market Experience
- Experience of managing MGA Operations, preferred experience of the specialty market
- Advanced Microsoft Excel skills
- Proficiency in Microsoft Office and data management tools.
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Bordereaux processingOperational due diligenceReconciliationKPI managementDebt collectionQuery resolutionReporting processesInternal controlsData management
Soft Skills
CommunicationCoordinationManagement oversightProblem-solvingContinuous improvement
Certifications
Bachelor’s degree