Acceldata

Technical Account Manager – Data Observability Cloud

Acceldata

full-time

Posted on:

Location Type: Hybrid

Location: Campbell • California • United States

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Job Level

SeniorLead

About the role

  • Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
  • Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
  • Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
  • Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
  • Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
  • Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.

Requirements

  • 12+ years of experience in enterprise data management or data platforms
  • Prior experience as a Solution Architect in a data platform or data management company strongly preferred
  • Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired
  • Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise data managementdata platformsSolution Architectconsultative role
Soft Skills
relationship buildingtechnical advocacyrisk mitigationstrategic planningcommunication