Technical Systems Administrator
Academy of Art University School of Game Development
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
Junior
About the role
- support, maintain, and evolve our Brightspace Learning Management System (LMS) and related instructional technologies
- provide full-time oversight of the configuration, stability, integration, analytics, and ongoing operation of the university’s teaching and learning environment
- configure, monitor, document, and maintain Brightspace and all integrated instructional systems
- ensure that Brightspace and related systems work properly
- independently identify, track and confidently resolve system issues
- configure, document, and manage organizational hierarchy, roles, and permissions
- develop, maintain, and enhance access to learning data through standard and custom reporting
- improve efficiency and consistency through light scripting and API-based automation
- troubleshoot and resolve issues relating to system functionality and integrations
- review and monitor system integrations, system logs, and error reporting
- perform monthly testing and additional quality assurance for Brightspace and related systems
- respond to and resolve complex help desk escalations
- be available outside standard working hours to address critical or emergency issues as needed
Requirements
- Experience as a technical system administrator of Brightspace or similar LMS
- Experience with QA and acceptance testing
- Strong understanding of Brightspace data sets and Advanced Data Sets (ADS) and familiarity with custom reporting using Analytics Builder or similar tools
- In-depth understanding of organizational structure, file systems, user management and permissions
- Bachelor’s degree in Information Technology, Computer Science, or equivalent relevant professional experience
- Familiarity with light scripting and the use of APIs to support automation and data workflows
- Excellent verbal and written communication skills with the ability to clearly communicate technical and complex information
- Ability to manage multiple priorities, work independently, and respond effectively to urgent or emergency situations
- Proven ability to collaborate with others at all levels of the organization and external vendors.
Benefits
- health insurance
- 401k options
- paid vacation based on years of service (15 days' accrual at start)
- paid holidays
- paid sick leave
- commuter benefit program
- opportunity to take one undergraduate course tuition free each semester
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BrightspaceLMSQA testingacceptance testingAdvanced Data Sets (ADS)custom reportinglight scriptingAPI-based automationsystem administrationdata workflows
Soft skills
verbal communicationwritten communicationindependent workmulti-priority managementproblem-solvingcollaborationresponse to urgent situationstechnical communication
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science