Consultant, Expert Network Chaperoning
ACA Group
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • United States
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About the role
- Own the overall experience, health, and growth of assigned client relationships
- Oversee client relationships, including onboarding new clients, setting scope and workflow expectations, communicating findings, tracking budgets, reviewing invoices, answering questions, and ensuring client expectations and contractual obligations are met
- Manage client quotas and be accountable for client deliverables
- Support day-to-day expert network chaperoning operations
- Partner closely with expert networks as well as clients to ensure smooth execution and collaboration
- Ensure the expert network chaperoning business remains sustainable, scalable, and aligned with client expectations
- Work cross functionally across the Research Compliance Solutions team, including collaborating directly with the Encore and Call Compliance teams
- Develop a deep understanding of all aspects of the Research Compliance Solutions business and Managed Services offerings
- Identify opportunities for client growth or expanded support across other Managed Services delivery teams
- Support and/or lead managed services projects with other supervisors, relationship managers, account owners, and project leads
- Train new staff on regulations, policies, and procedures in one-on-one and small group settings
- Participate in training and career development via assigned courses/curriculums, supervisor instruction, and other training opportunities
Requirements
- Bachelor’s degree; major or concentration in compliance, criminal justice, law, business, accounting, finance, and/or economics preferred
- At least three years of industry experience serving in a regulatory compliance role
- Experience working within or adjacent to the expert network industry
- Direct expert network experience is strongly preferred
- Strong client‑facing and customer‑service orientation
- Proficiency in Microsoft Excel
Benefits
- Medical and dental coverage
- 401(k) plans
- Paid time off
- Flexible work environment
- ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- Student Debt Forgiveness
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory complianceclient managementproject managementexpert network operationsbudget trackinginvoice reviewtraining and developmentManaged Servicesscope managementworkflow management
Soft Skills
client-facingcustomer service orientationcommunicationcollaborationleadershiporganizational skillsproblem-solvingrelationship managementtraining skillsaccountability