ACA Group

Director, Accounts Receivable

ACA Group

full-time

Posted on:

Location Type: Office

Location: Pune • India

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Job Level

Lead

About the role

  • Lead and manage the day-to-day operations of the billing and collection function, overseeing a team of 25-30 billing and collection analysts who create and process on average, 1,800 invoices per month, to ensure accurate, timely, and compliant invoicing and cash collection.
  • Ensure billing activities are executed in accordance with client contract terms and company policies; identify, investigate, and resolve billing discrepancies in collaboration with internal stakeholders.
  • Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and account teams to drive timely resolution.
  • Review and monitor daily and weekly operational reports to ensure billing workflows, approvals, and collection activities move through established processes.
  • Monitor AR aging reports and prioritize collection efforts accordingly.
  • Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.
  • Review of customer accounts on a periodic basis including performance of customer reconciliations.
  • Build and maintain effective working relationships with ACA account owners and other customer facing personnel responsible for invoicing approval and payment.
  • Establish, document, and enforce workflow policies and standard operating procedures (SOP’s) to ensure consistency and compliance across the team.
  • Identify operational efficiencies and collaborate with other finance and operational teams including project setup, cash applications, and tech support to implement process and system improvements.
  • Participate in cross-functional initiatives, including the testing and rollout of the companywide Quote to Cash initiative set to launch in Q4 2026.
  • Support internal and external audits by providing detailed reporting on billing activities, analysis, and supporting documentation.
  • Lead, train, and motivate the team, providing guidance on best practices and performance expectations.

Requirements

  • Bachelor’s degree in finance
  • Minimum of ten (10) years of billing experience with experience in customer master data and collections preferred
  • Minimum of five (5) years of supervisory experience
  • Ability to exercise discretion and make independent judgments on matters of significance
  • Demonstrated professional integrity
  • Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
  • Ability to work well in a fast-paced, small-team environment
  • Ability to work independently, multi-task and prioritize effectively
  • Ability to establish and maintain effective working relationships with colleagues and clients
  • Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
  • Dedicated to upholding ACA’s high-quality standards and customer service focus
  • Strong organizational and problem-solving skills with attention to detail
  • Strong oral and written communication skills
  • Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
Benefits
  • medical coverage fully funded by ACA for employees and their family
  • access to Maternity & Fertility and Wellness programs
  • Personal Accident Insurance
  • Group Term Life Insurance
  • Employee Discount programs
  • Employee Resource Groups
  • time off for designated ACA Paid Holidays
  • Privilege Leave
  • Casual/Sick Leave and other leaves of absence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcollectionscustomer master datainvoicingcash collectionAR aging reportscollection strategiescustomer reconciliationsworkflow policiesprocess improvements
Soft Skills
leadershipteam managementdiscretionprofessional integritydependabilityflexibilityadaptabilityrelationship buildingorganizational skillsproblem-solving
Certifications
Bachelor’s degree in finance