Collections Analyst
ACA Group
full-time
Posted on:
Location Type: Office
Location: Pune • India
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Tech Stack
About the role
- Manage a portfolio of high-value enterprise and mid-market tech clients to ensure timely collections.
- Conduct regular phone calls with international clients to follow up on outstanding payments and resolve billing issues.
- Serve as the primary liaison for customer billing and payment inquiries, ensuring a seamless customer experience.
- Collaborate closely with Sales, Customer Success, and Billing teams to resolve disputes and improve collection cycles.
- Monitor AR aging reports and proactively follow up on overdue accounts to minimize DSO.
- Analyze customer payment trends and provide actionable insights to improve cash flow.
- Support month-end close activities and prepare AR-related reports for leadership.
- Assist in process improvements and automation initiatives within the AR function.
Requirements
- Any graduate (Bachelor’s in Finance, Accounting, or Business preferred).
- 3–5 years in AR collections, preferably in a tech, SaaS, or B2B environment.
- Strong customer service and client-facing experience, with a focus on enterprise clients.
- Proficiency in ERP systems and CRM tools (e.g., Salesforce).
- Advanced Excel skills and familiarity with data analysis tools.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to thrive in a fast-paced, high-growth tech environment.
Benefits
- ACA is an equal opportunity employer that values diversity.
- Various programs to promote inclusivity.
- Opportunities for continuous learning and growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AR collectionsdata analysisExcelprocess improvementsautomation initiatives
Soft Skills
customer serviceclient-facing experiencecommunicationnegotiationproblem-solving