ACA Group

Customer Success Specialist

ACA Group

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Oregon • Pennsylvania • United States

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About the role

  • Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
  • Update Customer Success development team on client technical problems or issues
  • Provide client feedback to the customer experience team for product improvement
  • Proactively contact clients to ensure software is used to its full potential
  • Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Requirements

  • Bachelor’s Degree required with a major or concentration in business, accounting or finance preferred.
  • Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus
  • Experience with Zendesk software a plus
Benefits
  • None stated 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Soft Skills
customer serviceproblem solvingcommunicationclient feedbackproactive engagement