ACA Group

Senior Customer Success Specialist, Surveillance

ACA Group

full-time

Posted on:

Location Type: Hybrid

Location: Medford • Oregon • Pennsylvania • United States

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Job Level

Senior

About the role

  • Develop a deep working relationship with key client contacts and technology project teams.
  • Be able to convey client requirements to ACA’s Professional Services, Product Management, and Development teams.
  • Problem solve and provide best practice framework on regulatory compliance/surveillance client needs.
  • Provide support for key client projects that relate to the use of ComplianceAlpha.
  • Become a trusted advisor to key client administrators and power users of ComplianceAlpha.
  • Understand the business needs, client internal processes, product interests, and ComplianceAlpha capabilities to ensure clients are getting the most value from the platform.
  • Analyze client issues and develop approaches to remediate them.
  • Act as the main RegTech POC/Escalation point for the client throughout their lifecycle.
  • Actively manage client communications to include new product releases, feature/functionality updates, release notes, and other adoption campaigns sent by Customer Success

Requirements

  • Three to five years of experience in the regulatory financial services industry with experience in the Surveillance space - trade surveillance, electronic communication surveillance, market abuse detection, etc.
  • Bachelor’s degree
  • Excellent organizational and communication (written and presentation) skills.
  • Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities.
  • Strategic thinker with the aptitude for translating analysis and new ideas into actionable deliverables.
  • Strong computer skills and an aptitude for learning new systems.
  • Proven leadership skills and the ability to quickly form meaningful working partnerships.
Benefits
  • Must be able to be onsite 2 days/week (Hybrid)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regulatory compliancesurveillancetrade surveillanceelectronic communication surveillancemarket abuse detectionproblem solvinganalysisproject managementclient relationship managementbest practice framework
Soft Skills
organizational skillscommunication skillspresentation skillsstrategic thinkingability to manage multiple prioritiesleadership skillsinterpersonal skillstrust buildingadaptabilityclient advocacy
Certifications
Bachelor's degree