ACA Group

Director, MS

ACA Group

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • Pennsylvania • United States

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Job Level

Lead

About the role

  • Proactively direct all aspects of consulting work including leading project teams, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection.
  • Dedicate time to coaching staff in their career and technical development, including in respect of client interactions and soft skills.
  • Manage assigned client relationships and projects proactively (monitoring profitability and accounts receivable) where you are the designated account owner, including responding to clients’ questions and needs in a timely and pragmatic manner and ensuring that colleagues contributing to shared accounts do the same.
  • Oversee the management of clients for which your supervisees are account owners offering a sounding board and troubleshooting capability.
  • Demonstrating a commercial awareness such that additional ACA Group services can be promoted for the benefit of clients where appropriate (via referrals to dedicated sales representatives)
  • Coordinate staffing for chaperoning calls and ensuring global coverage
  • Manage day-to-day operations with a focus on execution and delivery
  • Build clear processes and procedures to support operational efficiency
  • Support product development by collaborating with development teams to convey needs and be the bridge between delivery and delivery enablement
  • Lead a diverse global team, including training, development, and setting strategic direction
  • Drive strategic initiatives and lay the foundation for a well-trained team
  • Explore and implement AI solutions creatively to enhance operations
  • Manage client expectations and work with strategic clients to balance delivery capabilities
  • Predict staffing needs and balance workloads across managed services
  • Adapt to fluctuating client needs and juggling multiple priorities
  • Comfortable managing multiple initiatives while overseeing daily operations
  • Formally supervise, train, evaluate, oversee, and provide feedback to colleagues in a supervisory and project manager capacity.
  • Support and lead the communication of key messages to the Compliance Division.

Requirements

  • Bachelor’s degree.
  • 9 years of industry experience.
  • Alternatively, at least 7 years of experience that includes some combination of the following: (i) an examiner or attorney with the U.S. SEC, NFA, CFTC, FINRA or another regulatory authority or (ii) a compliance analyst or consultant with ACA or a consulting organization comparable to ACA.
  • Expert working knowledge of relevant federal securities laws and associated rules and regulatory positions thereunder.
Benefits
  • medical and dental coverage
  • 401(k) plans
  • paid time off options
  • flexible work environment
  • designated ACA Paid Holidays
  • Summer Fridays
  • Personal/Family Care
  • Student Debt Forgiveness
  • Pet Insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbudgetingresource managementclient relationship managementoperational efficiencyproduct developmentAI solutions implementationcompliance analysisfederal securities laws knowledgeregulatory compliance
Soft skills
coachingcommunicationleadershipstrategic thinkingproblem-solvingadaptabilityteam managementclient managementtrainingfeedback provision
Certifications
Bachelor's degree