Abzena

System Administrator

• Serves as primary Subject Matter Expert (SME) for the IFS ERP system
• Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house
• Establishes and maintain effective working relationships with end users and suppliers
• Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality
• Develops and maintains a knowledge base of best practices for end users
• Authors and maintains the user manual for staff
• Ensures strict adherence to software licensing rules and maintains careful records
• Responds promptly to end user and management needs and meets all SLAs
• Talks staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Analyzes software application issues and determines effective course of action to improve operational functionality
• Participates in after-hours support during evenings and weekends as needed
• Leads the evaluation, testing, and implementation of new modules and upgraded software
• Interfaces with the software vendors for any application bug resolution or application maintenance issues
• Participates in disaster recovery planning and testing
• Tests and evaluates new product features from the supplier
• Participates in routine meetings related to the ERP system and core IT Operational systems
• Proactively anticipates issues and make recommendations
• Carries out any other duties that are reasonably requested
• Operates to the highest ethical and moral standards.
• Complies with Abzena's policies and procedures.
• Communicates effectively with clients, supervisors, colleagues and staff.
• Participates effectively as a team player in all aspects of Abzena's business.
• Adheres to quality standards set by regulations and Abzena policies, procedures, and mission.
• Performs other duties as assigned.

ERP Systems Administrator – IFS