National Account Manager
Solenis
Director, Account Management
Absorb Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteJob Level
Lead
About the role
- Own client renewals, retention, and net revenue targets across all segments in the EMEA region
- Develop and execute account management strategies tailored to the diverse needs of EMEA markets
- Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
- Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
- Lead, mentor, and grow a high-performing Account Management team across EMEA
- Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
- Oversee contract negotiations and ensure compliance with regional legal and business requirements
- Represent Absorb at key industry events, conferences, and client engagements across EMEA
Requirements
- 6+ years of leadership in SaaS account management, within the EMEA region
- Proven success managing a portfolio that includes both enterprise and SMB clients
- Strong communication, relationship-building, and consultative skills
- Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
- Experienced in leading and developing teams in a multicultural, remote-first environment
- Passionate about customer success, continuous improvement, and delivering value
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS account managementcontract negotiationsportfolio managementrenewalsupsellcross-sellaccount management strategiesaccount health reviewsrisk mitigationcustomer feedback
Soft skills
leadershipcommunicationrelationship-buildingconsultative skillsteam developmentcollaborationcustomer successcontinuous improvementtrust-buildingmentoring