Abridge

Implementation Director – Nursing

Abridge

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $152,100 - $175,000 per year

Job Level

Lead

About the role

  • Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
  • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
  • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
  • Identify and manage project risks and issues, and develop contingency plans as needed.
  • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
  • Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
  • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
  • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

Requirements

  • Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
  • Excel at communication and can synthesize information in a concise way.
  • Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
  • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
  • Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
  • Have the ability to smell smoke and escalate early, with proposed solutions.
  • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
  • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
  • Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)
Benefits
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
  • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
  • Paid Parental Leave: Generous paid parental leave for all full-time employees.
  • Family Forming Benefits: Resources and financial support to help you build your family.
  • 401(k) Matching: Contribution matching to help invest in your future.
  • Personal Device Allowance: Tax free funds for personal device usage.
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
  • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
  • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
  • Compensation and Equity: Competitive compensation and equity grants for full time employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementhealthcare technology implementationsoftware deploymenttesting planstechnical configurationclinician trainingrisk managementprocess improvementelectronic record systemsEpic
Soft Skills
communicationorganizationattention to detailresults drivenproblem solvingconflict resolutionrelationship buildingcreativitydecision-makingtime management