Partner Success Manager – Strategic Accounts
Abridge
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $131,000 - $154,000 per year
About the role
- Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts
- Run recurring partner status calls, including agenda setting, action tracking, and follow-through
- Triage incoming partner requests and coordinate responses in collaboration with internal teams
- Build trusted relationships with partner stakeholders and clinician users
- Fully own and maintain partner project plans, including milestones, owners, timelines, and risks
- Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments
- Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy
- Support onboarding, training, and ongoing enablement for clinicians and operational users
- Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps
- Communicate value, outcomes, and ROI to partner stakeholders
- Identify opportunities to improve end-user experience and drive feature adoption
- Support partner expansion efforts
- Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities
- Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements
- Contribute to partner-facing assets, playbooks, and success resources
Requirements
- 3+ years of experience in Partner Success, Customer Success, Account Management, or a similar customer-facing role
- Experience working with enterprise customers; healthcare or health tech experience preferred
- Strong project management and organizational skills, with the ability to manage multiple partners simultaneously
- Clear, confident communicator able to work effectively with clinicians and executive stakeholders
- Technical aptitude and comfort learning complex software workflows
- Proactive, solution-oriented mindset with strong follow-through
- Familiarity with CRM, customer success, and project management tools
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementorganizational skillssoftware workflows
Soft Skills
communicationrelationship managementproactive mindsetsolution-orientedfollow-through