Above Lending

Customer Service Agent

Above Lending

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $18 - $22 per hour

About the role

  • Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
  • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
  • Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
  • Multitask efficiently and adapt to changing priorities in a fast-paced environment.
  • Perform data entry tasks accurately and efficiently to update customer information and account details.
  • Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
  • Manage time effectively to meet service level agreements and maintain high-quality customer support.
  • Collaborate with team members and other departments to resolve complex customer issues and improve processes.
  • Drive company goals and objectives in every customer interaction.

Requirements

  • Excellent listening and understanding skills to comprehend customer needs and concerns.
  • Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
  • Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
  • Ability to multitask and adapt to changing priorities in a fast-paced environment.
  • Proficient data entry skills with high accuracy and attention to detail.
  • Excellent time management skills to prioritize tasks and meet deadlines.
  • Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
  • Two (2) or more years of experience in the financial services industry preferred.
  • Two (2) or more years of experience working in a contact center environment is preferred.
Benefits
  • In addition to base compensation, this position qualifies for performance bonuses.
  • Agents have a potential to earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycritical thinkingproblem-solvingtime managementcustomer service
Soft Skills
listening skillsverbal communicationwritten communicationmultitaskingadaptability