Abound Health

Team Support Specialist

Abound Health

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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About the role

  • Ensure smooth daily operations of the office.
  • Provide key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients.
  • Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
  • Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
  • Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
  • Assist with DSP training schedules, certifications, and onboarding processes.
  • Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
  • Provide local recruitment and onboarding support.
  • Maintain a professional and welcoming office environment.
  • Coordinate facility maintenance, vendor relationships, supplies, and equipment.
  • Manage inbound communications and assist visitors.
  • Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
  • Conduct emergency drills, inspections, and maintain required documentation.
  • Support CPR/First Aid trainings and internal quality follow-ups.
  • Attend staff huddles and provide feedback to the clinical team.

Requirements

  • High School Diploma or GED required.
  • At least 2 years of administrative, office management, or related experience.
  • Strong communication, organization, and interpersonal skills.
  • Proficiency in office software and comfort with database systems (e.g., OnTarget).
  • Ability to multitask in a fast-paced, team-oriented environment.
  • Experience in behavioral health preferred but not required.
  • Must be 18+, have a valid drivers license, and pass background checks.
Benefits
  • medical
  • dental
  • life insurance
  • 401(k)
  • paid trainings
  • certifications
  • flexible schedules
  • bonus opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative supportcompliance supportrecord auditsDSP trainingonboarding processesmultitaskingbehavioral health experience
Soft skills
communicationorganizationinterpersonal skillsproblem-solvingteam-oriented
Certifications
High School DiplomaGEDCPR certificationFirst Aid certification