Manager, Professional Services Deployment
Abnormal Security
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead a team of consultants, providing guidance, mentorship, and support to ensure professional growth and project success.
- Provide coaching and career guidance to team members, helping them achieve their aspirations and align their development with organizational needs.
- Set clear objectives, provide constructive feedback, and foster a culture of accountability.
- Ensure project deliverables meet established quality standards and are completed within agreed timelines to drive customer satisfaction.
- Coordinate resources effectively to balance team capacity and project needs.
- Facilitate effective communication within the team and across the organization.
- Collaborate with other teams and stakeholders to ensure alignment and successful project outcomes.
- Continuously seek opportunities to optimize workflows and improve team efficiency.
- Implement plans and processes that drive operational success and enhance business outcomes.
- Align recruitment efforts with the long-term goals of the organization, supporting strategic hiring initiatives.
Requirements
- Minimum of 3+ years of experience leading a team or managing direct reports.
- Ability to inspire, mentor, and guide a team toward achieving shared goals.
- Proficiency in performance management, including setting clear expectations, providing constructive feedback, and fostering professional growth within the team.
- Clear, transparent, and consistent communication to foster alignment within the team and with clients.
- Exceptional skills in communication, emotional intelligence, and client relationship management.
- Managing conflicts constructively, promoting trust, and ensuring productive outcomes.
- Experience managing complex client-facing projects, ensuring they meet quality standards, timelines, and client expectations.
- Strong understanding of professional services delivery and customer lifecycle.
- Experience in working across teams or departments to align objectives and drive collective success in a fast-paced environment.
- Analytical and creative thinking to identify challenges and implement effective solutions.
- Ability to adapt to changing priorities, handle ambiguity, and remain composed under pressure.
Benefits
- Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
- For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementproject managementclient relationship managementworkflow optimizationstrategic hiringquality standardsresource coordinationcomplex project managementanalytical thinkingcreative thinking
Soft Skills
leadershipmentorshipcommunicationemotional intelligenceconflict managementteam collaborationaccountabilityadaptabilityproblem-solvingtrust building