Renewals Manager
Abnormal Security
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close
- Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal’s business objectives
- Partner closely with Customer Success and Account Management to maintain strong customer health and retention
- Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes
- Manage renewal timelines, pricing conversations, and execution with minimal oversight
- Identify and execute expansion opportunities, including licensing true-ups and value-based upsells
- Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy
- Leverage customer insights to guide value-based conversations and renewal positioning
- Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences
Requirements
- 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
- Proven ownership of contract renewals, including negotiation and close
- Strong understanding of customer lifecycle management and renewal risk indicators
- Experience negotiating pricing, terms, and objections with customer stakeholders
- Ability to assess customer health and translate insights into renewal strategy
- Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred
- Strong analytical skills to support forecasting, reporting, and renewal planning
- Familiarity with Abnormal’s products and services, or the ability to ramp quickly
Benefits
- Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract renewalsnegotiationcustomer lifecycle managementrenewal risk indicatorspricing negotiationanalytical skillsrenewal forecastingreportingrenewal planning
Soft skills
customer health assessmentstrategic thinkingcollaborationcommunicationproblem-solving