Renewals Manager, Public Sector
Abnormal Security
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,360 - $94,500 per year
About the role
- Own the end-to-end renewal process for a defined set of Public Sector accounts, from early engagement through close
- Lead renewal strategy aligned to government procurement cycles, fiscal year timing, and contract vehicles
- Negotiate renewal terms within established public sector frameworks while balancing customer needs and Abnormal’s business objectives
- Partner closely with Customer Success and Account Management to maintain strong customer health and retention
- Proactively identify at-risk renewals driven by funding, compliance, or policy changes, and develop mitigation plans
- Manage renewal timelines, documentation requirements, pricing conversations, and execution with minimal oversight
- Support approved expansion motions such as licensing true-ups or scope modifications, aligned to public sector constraints
- Deliver accurate renewal forecasting and reporting, accounting for long lead times and budget-driven risk
- Leverage customer and usage insights to support value-based renewal conversations with public sector stakeholders
- Collaborate with channel partners, resellers, and internal legal and deal desk teams to ensure compliant, smooth renewal execution.
Requirements
- 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
- Experience managing or supporting Public Sector, Government, or highly regulated customers
- Proven ownership of contract renewals, including negotiation and close within structured procurement environments
- Strong understanding of public sector customer lifecycle management and renewal risk indicators
- Familiarity with government procurement processes, fiscal year budgeting, and approval workflows
- Experience navigating pricing, terms, and objections within predefined contract vehicles
- Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred
- Strong analytical skills to support renewal forecasting impacted by long sales cycles and funding variability.
Benefits
- Bonuses
- Restricted stock units (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract renewalsnegotiationrenewal forecastingcustomer lifecycle managementpricing strategyrisk managementSaaS commercial experienceanalytical skills
Soft Skills
customer health managementcollaborationproactive problem solvingcommunication