Renewals Manager, Public Sector
Abnormal Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,360 - $94,500 per year
Job Level
JuniorMid-Level
About the role
- Own the end-to-end renewal process for a defined set of Public Sector accounts, from early engagement through close
- Lead renewal strategy aligned to government procurement cycles, fiscal year timing, and contract vehicles
- Negotiate renewal terms within established public sector frameworks while balancing customer needs and Abnormal’s business objectives
- Partner closely with Customer Success and Account Management to maintain strong customer health and retention
- Proactively identify at-risk renewals driven by funding, compliance, or policy changes, and develop mitigation plans
- Manage renewal timelines, documentation requirements, pricing conversations, and execution with minimal oversight
- Support approved expansion motions such as licensing true-ups or scope modifications, aligned to public sector constraints
- Deliver accurate renewal forecasting and reporting, accounting for long lead times and budget-driven risk
- Leverage customer and usage insights to support value-based renewal conversations with public sector stakeholders
- Collaborate with channel partners, resellers, and internal legal and deal desk teams to ensure compliant, smooth renewal execution.
Requirements
- 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
- Experience managing or supporting Public Sector, Government, or highly regulated customers
- Proven ownership of contract renewals, including negotiation and close within structured procurement environments
- Strong understanding of public sector customer lifecycle management and renewal risk indicators
- Familiarity with government procurement processes, fiscal year budgeting, and approval workflows
- Experience navigating pricing, terms, and objections within predefined contract vehicles
- Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred
- Strong analytical skills to support renewal forecasting impacted by long sales cycles and funding variability.
Benefits
- Bonuses
- Restricted stock units (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract renewalsnegotiationrenewal forecastingcustomer lifecycle managementpricing strategyrisk managementSaaS commercial experienceanalytical skills
Soft skills
customer health managementcollaborationproactive problem solvingcommunication