ablefy

Customer Success Manager

• Develop and execute a clear Customer Success strategy aligned with ablefy’s growth ambitions.
• Drive revenue growth through CSM, focusing on retention & churn reduction, product adoption, expansion & share of wallet.
• Translate customer insights into scalable success motions and into goals and tasks for the team.
• Cultivate robust, long-lasting customer relationships, acting as a proactive partner as customers scale.
• Tailor engagement to each customer’s maturity stage, empowering them with the right resources, product insights, and strategic guidance.
• Build a strong network of ablefy advocates and foster a thriving customer community.
• Be the voice of the customer internally, ensuring customer needs clearly influence decisions.
• Own and manage escalations, ensuring smooth resolution of complex or technical issues.
• Drive adoption of ablefy’s full product suite, including European compliance tools, flexible payment and checkout solutions, subscription and recurring revenue modules.
• Maintain a tight feedback loop with Product, Tech, and Compliance, translating customer needs into product requirements, feature improvements, better overall customer experience.
• Analyze customer data to understand engagement, predict risks, and uncover growth opportunities.
• Deliver actionable insights that enable data-driven decisions across the company.
• Professionalize Customer Success (define and document clear SOPs, establish reliable processes and ways of working, obsess over details — because great execution lives there).
• Build, mentor, and lead a high-performing Customer Success team.
• Set a culture of ownership, customer empathy, and excellence.

Team Lead, Customer Success

Engineering Manager

• You manage and develop engineers across DevOps, Platform, and AQA.
• You will drive the decision process and execution to consolidate these into a coherent, maintainable stack — improving signal quality, reducing tool sprawl, and cutting cost.
• You own the AWS infrastructure design for multi-region deployments — networking, data residency, compliance implications, and operational readiness.
• Your Platform team works directly with stream-aligned teams to identify and resolve systemic performance risks — including query tagging, timeout analysis, and database-level bottlenecks that can cascade into incidents.
• You own our CircleCI pipelines — speed, reliability, and cost.
• Your AQA team owns automated testing across the organisation — Playwright-based end-to-end tests, test suite maintenance, and the quality gate that governs every release.
• You work with your Platform team to improve the internal tooling that stream-aligned engineers depend on daily.

Team Lead, Customer Success

Engineering Manager – Platform & Infrastructure